2011 VOLKSWAGEN ROUTAN
302 complaints filed with NHTSA.
NHTSA Safety Rating
Complaints by Component
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 111 |
| ENGINE | 48 |
| FUEL/PROPULSION SYSTEM | 39 |
| POWER TRAIN | 17 |
| UNKNOWN OR OTHER | 17 |
| SERVICE BRAKES | 15 |
| ELECTRONIC STABILITY CONTROL (ESC) | 12 |
| STEERING | 11 |
| VEHICLE SPEED CONTROL | 7 |
| AIR BAGS | 6 |
| STRUCTURE:BODY | 3 |
| SEATS | 2 |
| VEHICLE SPEED CONTROL:ACCELERATOR PEDAL | 1 |
| ENGINE AND ENGINE COOLING:COOLING SYSTEM | 1 |
| STRUCTURE | 1 |
Recent Complaints
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 35 MPH, ALL THE WARNING INDICATORS ILLUMINATED AND WHITE SMOKE AND FLAMES EMERGED FROM THE ENGINE COMPARTMENT. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND REMOVED THE THREE CHILD PASSENGERS FROM THE VEHICLE. THE FIRE DEPARTMENT WAS NOT PRESENT. NO INJURIES WERE REPORTED. THE FIRE EXTINGUISHED ITSELF WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT TH
Mileage: 50,000
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 35 MPH, ALL THE WARNING INDICATORS ILLUMINATED AND WHITE SMOKE AND FLAMES EMERGED FROM THE ENGINE COMPARTMENT. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND REMOVED THE THREE CHILD PASSENGERS FROM THE VEHICLE. THE FIRE DEPARTMENT WAS NOT PRESENT. NO INJURIES WERE REPORTED. THE FIRE EXTINGUISHED ITSELF WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT TH
Mileage: 50,000
MY CHILDREN AND I WERE STATIONARY AT A LIGHT WHEN THE VAN STARTED SPUTTERING. WHEN THE LIGHT TURNED GREEN I ACCELERATED. WITHIN 5 MINUTES THE VAN CUT OFF. I HAVE A FULL TANK OF GAS. THIS NOW HAPPENS OFTEN AND I NEVER KNOW WHERE OR WHEN IT WILL CUT OFF. MOST DAYS IT WILL NOT START. I HAVE HAD A VW MECHANIC TAKE A LOOK AND THEY ADVISED ITS THE FUEL PUMP RELAY SAME THAT WAS RECALLED ON THE DODGE AND JEEP VEHICLES. BECAUSE THIS IS THE SAME ONE BUT IN VW BODY
Mileage: 103,000
MY CHILDREN AND I WERE STATIONARY AT A LIGHT WHEN THE VAN STARTED SPUTTERING. WHEN THE LIGHT TURNED GREEN I ACCELERATED. WITHIN 5 MINUTES THE VAN CUT OFF. I HAVE A FULL TANK OF GAS. THIS NOW HAPPENS OFTEN AND I NEVER KNOW WHERE OR WHEN IT WILL CUT OFF. MOST DAYS IT WILL NOT START. I HAVE HAD A VW MECHANIC TAKE A LOOK AND THEY ADVISED ITS THE FUEL PUMP RELAY SAME THAT WAS RECALLED ON THE DODGE AND JEEP VEHICLES. BECAUSE THIS IS THE SAME ONE BUT IN VW BODY
Mileage: 103,000
MY CHILDREN AND I WERE STATIONARY AT A LIGHT WHEN THE VAN STARTED SPUTTERING. WHEN THE LIGHT TURNED GREEN I ACCELERATED. WITHIN 5 MINUTES THE VAN CUT OFF. I HAVE A FULL TANK OF GAS. THIS NOW HAPPENS OFTEN AND I NEVER KNOW WHERE OR WHEN IT WILL CUT OFF. MOST DAYS IT WILL NOT START. I HAVE HAD A VW MECHANIC TAKE A LOOK AND THEY ADVISED ITS THE FUEL PUMP RELAY SAME THAT WAS RECALLED ON THE DODGE AND JEEP VEHICLES. BECAUSE THIS IS THE SAME ONE BUT IN VW BODY
Mileage: 103,000
THE TRANSMISSION WOULD CAUSE THE VEHICLE TO ABRUPTLY LUNGE FORWARD WHEN THE GEAR WAS SHIFTED FROM REVERSE TO DRIVE. I AM THE DRIVER OF THE VAN AND MY HEAD,NECK, UPPER SHOULDERS, UPPER/MID/LOWER BACK HURTS. IT STARTED HURTING BECAUSE OF ABRUPT JERKING OF MY HEAD AND NECK CAUSED BY THE VAN WHEN I SHIFTED THE GEAR FROM "R" TO "D". THIS WOULD ALSO HAPPEN TO MY 2 SMALL CHILDREN (NOW 4 AND 6 YEARS OF AGE) WHILE THEY SIT IN THE BACK. THE HEAD OF THE PASSENGERS IN THE VAN WOULD ALSO JERK AND LUNG
Mileage: 3,723
UNFORTUNATELY MY 2011 VW ROUTAN WAS INVOLVED IN AN ACCIDENT WHERE IT WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE MOVING AT APPROXIMATELY 30MPH. AS A RESULT OF THE COLLISION THE ROUTAN SPUN 270 DEGREES AND ROLLED OVER. NONE OF THE MULTIPLE AIRBAGS IN MY VEHICLE DEPLOYED! *TR
Mileage: 32,000
I DRIVE 90 MILES BEFORE I PARKED THE CAR IN MY GARAGE. AFTER A MINUTE OF TURNING OFF THE CAR, I NOTICED BRIGHT SPARKS AND DENSE SMOKE FROM UNDER THE DRIVER'S SEAT. I WAS ABLE TO PUT DOWN THE FIRE AFTER DUMPING A LOT OF WATER UNDER THE SEAT. AT THAT TIME THE POWER SEATS WERE FUNCTIONAL BUT HEATED SEAT WAS NOT. I TRIED TO REPRODUCE THE ISSUE BY STARTING THE CAR AND TURNING IT OFF MULTIPLE TIMES BUT IT DID NOT HAPPEN AGAIN. I LEFT THE CAR OUTSIDE THE GARAGE OVERNIGHT AND TOOK IT TO THE DEALER THE F
Mileage: 50,000
I DRIVE 90 MILES BEFORE I PARKED THE CAR IN MY GARAGE. AFTER A MINUTE OF TURNING OFF THE CAR, I NOTICED BRIGHT SPARKS AND DENSE SMOKE FROM UNDER THE DRIVER'S SEAT. I WAS ABLE TO PUT DOWN THE FIRE AFTER DUMPING A LOT OF WATER UNDER THE SEAT. AT THAT TIME THE POWER SEATS WERE FUNCTIONAL BUT HEATED SEAT WAS NOT. I TRIED TO REPRODUCE THE ISSUE BY STARTING THE CAR AND TURNING IT OFF MULTIPLE TIMES BUT IT DID NOT HAPPEN AGAIN. I LEFT THE CAR OUTSIDE THE GARAGE OVERNIGHT AND TOOK IT TO THE DEALER THE F
Mileage: 50,000
I HAVE A FEW CONCERNS ABOUT AN ACCIDENT MY WIFE WAS IN ON 12/06/2012. SHE WAS STRUCK HEAD ON BY ANOTHER DRIVER. SHE HAD THREE CHILDREN IN THE CAR. THEY WERE ON A HIGHWAY AND THEY WERE GOING 55MPH AND THE DRIVER THAT HIT THEM HEAD ON WAS GOING AROUND 20MPH ACCORDING TO THE POLICE REPORT. THERE WAS $10,000 DAMAGE TO THE FRONT OF THE ROUTAN. THE BODY SHOP SAYS THAT THEY HAVE TO REPLACE THE ENTIRE FRONT END. MY CONCERNS ARE THAT THE AIRBAGS NEVER DEPLOYED IN THIS CRASH AND THAT MY WIF
Mileage: 26,000
I HAVE A FEW CONCERNS ABOUT AN ACCIDENT MY WIFE WAS IN ON 12/06/2012. SHE WAS STRUCK HEAD ON BY ANOTHER DRIVER. SHE HAD THREE CHILDREN IN THE CAR. THEY WERE ON A HIGHWAY AND THEY WERE GOING 55MPH AND THE DRIVER THAT HIT THEM HEAD ON WAS GOING AROUND 20MPH ACCORDING TO THE POLICE REPORT. THERE WAS $10,000 DAMAGE TO THE FRONT OF THE ROUTAN. THE BODY SHOP SAYS THAT THEY HAVE TO REPLACE THE ENTIRE FRONT END. MY CONCERNS ARE THAT THE AIRBAGS NEVER DEPLOYED IN THIS CRASH AND THAT MY WIF
Mileage: 26,000
I HAVE A FEW CONCERNS ABOUT AN ACCIDENT MY WIFE WAS IN ON 12/06/2012. SHE WAS STRUCK HEAD ON BY ANOTHER DRIVER. SHE HAD THREE CHILDREN IN THE CAR. THEY WERE ON A HIGHWAY AND THEY WERE GOING 55MPH AND THE DRIVER THAT HIT THEM HEAD ON WAS GOING AROUND 20MPH ACCORDING TO THE POLICE REPORT. THERE WAS $10,000 DAMAGE TO THE FRONT OF THE ROUTAN. THE BODY SHOP SAYS THAT THEY HAVE TO REPLACE THE ENTIRE FRONT END. MY CONCERNS ARE THAT THE AIRBAGS NEVER DEPLOYED IN THIS CRASH AND THAT MY WIF
Mileage: 26,000
I HAVE A FEW CONCERNS ABOUT AN ACCIDENT MY WIFE WAS IN ON 12/06/2012. SHE WAS STRUCK HEAD ON BY ANOTHER DRIVER. SHE HAD THREE CHILDREN IN THE CAR. THEY WERE ON A HIGHWAY AND THEY WERE GOING 55MPH AND THE DRIVER THAT HIT THEM HEAD ON WAS GOING AROUND 20MPH ACCORDING TO THE POLICE REPORT. THERE WAS $10,000 DAMAGE TO THE FRONT OF THE ROUTAN. THE BODY SHOP SAYS THAT THEY HAVE TO REPLACE THE ENTIRE FRONT END. MY CONCERNS ARE THAT THE AIRBAGS NEVER DEPLOYED IN THIS CRASH AND THAT MY WIF
Mileage: 26,000
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND PARKING THE VEHICLE, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING WITH THE BRAKES DEPRESSED. THE VEHICLE THEN CRASHED INTO METAL POLES AND ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS THEN TOWED TO A DEALER WHERE THE CONTACT WAS AWAITING THE RESULTS OF A PENDING INVESTIGATION. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 242.
Mileage: 242