2002 VOLKSWAGEN JETTA

885 complaints filed with NHTSA.

885
Complaints
41
Crashes
81
Fires
83
Injuries
10
Deaths

Complaints by Component

ComponentCount
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER86
AIR BAGS:SIDE/WINDOW63
ELECTRICAL SYSTEM:IGNITION61
POWER TRAIN:AUTOMATIC TRANSMISSION56
ELECTRICAL SYSTEM51
ENGINE AND ENGINE COOLING41
AIR BAGS35
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS33
ENGINE AND ENGINE COOLING:ENGINE31
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH28
POWER TRAIN25
ELECTRICAL SYSTEM:IGNITION:MODULE18
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP17
SEATS16
VEHICLE SPEED CONTROL14

Recalls (7)

02V03100031/01/2002

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

ON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).

07E02300029/03/2007

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER

CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAI

06V18300024/05/2006

EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC OR MANUAL TRANSMISSIONS AND CRUISE CONTROLS, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY DURING SAFETY RECALLS 03V-265 OR 04V-096.

07V06300020/02/2007

EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.

04V09600020/02/2004

EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

ON CERTAIN PASSENGER VEHICLES, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION.

04V58400016/12/2004

EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH

ON CERTAIN PASSENGER VEHICLES, THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME BECAUSE OF DISTORTION AND MATERIAL TRANSFER OF THE CONTACTS OF CERTAIN HAZARD SWITCH RELAYS WHICH OCCURS DUE TO SUBSTANTIALLY INCREASED ELECTRICAL CURRENT LOAD FROM HIGHER WATTAGE TURN SIGNAL BULBS.

14E00700007/03/2014

ENGINE AND ENGINE COOLING:ENGINE

The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/s

Recent Complaints

20170914CrashAIR BAGS

SIMPLY WANTED TO LET YOU KNOW THAT MY DAUGHTER REAR ENDED ANOTHER CAR AT 40MPH AND COMPLETELY CRUNCHED IN HER FRONT END (CAR IS TOTALED), BUT THE AIRBAGS DID NOT DEPLOY. WE DIDN'T THINK ANYTHING OF IT UNTIL THE STATE FARM AGENT MENTIONED THAT SHE HAD AIRBAGS ON THE CAR.

Mileage: 118,000

20161219FireSEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

TL* THE CONTACT OWNS A 2002 VOLKWAGEN JETTA. WHILE OPERATING THE VEHICLE WITH THE FRONT SEAT WARMERS ACTIVATED, THE FRONT PASSENGER WAS BURNED WHEN THE SEAT WARMER MALFUNCTIONED. MEDICAL ATTENTION WAS NOT NEEDED. THE FAILURE BURNED A HOLE THROUGH THE FRONT PASSENGER SEAT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.

Mileage: 160,000

20160405FireELECTRICAL SYSTEM

TL* THE CONTACT OWNED A 2002 VOLKSWAGEN JETTA. WHILE ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE BRAKE WARNING LIGHT WAS ILLUMINATED AND THE WINDOWS WERE STEAMING. IN ADDITION, THE DASHBOARD WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT AND A POLICE REPORT WERE FILED. THE CONTACT SUSTAINED A BURNED HAND INJURY, BUT DID NOT NEED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FA

Mileage: 172,000

20160405FireSTRUCTURE:BODY

TL* THE CONTACT OWNED A 2002 VOLKSWAGEN JETTA. WHILE ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE BRAKE WARNING LIGHT WAS ILLUMINATED AND THE WINDOWS WERE STEAMING. IN ADDITION, THE DASHBOARD WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT AND A POLICE REPORT WERE FILED. THE CONTACT SUSTAINED A BURNED HAND INJURY, BUT DID NOT NEED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FA

Mileage: 172,000

20150903FireELECTRICAL SYSTEM

TL* THE CONTACT OWNED A 2002 VOLKSWAGEN JETTA. WHILE DRIVING AT APPROXIMATELY 35 MPH, THERE WAS SMOKE AND FIRE UNDERNEATH THE GLOVE COMPARTMENT BOX. THE CONTACT EXITED THE VEHICLE WITH THE CHILD BEFORE THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT FILED A FIRE REPORT AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.

Mileage: 137,000

20150628FireELECTRICAL SYSTEM

WHILE REACHING HOME, I SAW SMOKE COMING OUT OF ENGINE, SMELL OF HEATED PLASTIC, AND THE ALTERNATOR WARNING LITE ON. SWITCHED OFF THE CAR AND OPENED THE HOOD. NOTED THAT THE SMOKE AND SMELL WAS COMING FROM THE PLASTIC FUSE BOX THAT IS ON THE TOP OF THE BATTERY AND THAT THE FUSE BOX COVER HAD BURNT HOLE. THE WIRE FROM THE ALTERNATOR TO ONE OF THE FUSES IN THE FUSE BOX HAD MELTED THE PLASTIC. I REPLACED THE FUSE BOX, CLEANED THE WIRE AND ATTACHED IT BACK. ON 6/23/15, I WAS UNABLE TO START T

Mileage: 156,861

20150316FireSEATS

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, SMOKE STARTED TO EMIT FROM THE FRONT PASSENGER SEAT. THE FRONT PASSENGER WAS NOT INJURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 217,000.

Mileage: 217,000

20150117FireSERVICE BRAKES

I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN MY CHECK ENGINE LIGHT CAME ON AND WAS FLASHING AND MY BATTERY LIGHT CAME ON. I WAS ABOUT TO SWITCH LANES TO PULL OVER AND I LOST POWER, BRAKES, AND STEERING. I JUST MADE IT INTO A PARKING LOT ABOUT FIVE FEET FROM A BUILDING WHEN MY CAR ALL OF A SUDDEN STARTED SMOKING. I POPPED MY HOOD BUT IT WOULDN'T COME OPEN. WITHIN ABOUT A MINUTE AND A HALF MY HOOD STARTED MELTING SPARKS WERE FALLING FROM THE UNDERNEATH OF MY CAR AND THROUGH THE GRILL I COULD SEE A SM

Mileage: 146,000

20140711AIR BAGS

STOPPED AT A LIGHT, WHEN THE DRIVER SIDE SEAT AIRBAG DEPLOYED. SUBSEQUENTLY PUT ON FLASHERS, AND PULLED OVER TO A CURB. PASSENGER SIDE SEAT AIRBAG THEN DEPLOYED (APPROXIMATELY 1 MINUTE LATER AFTER THE FIRST). SEAT AIRBAG DEPLOYMENT RESULTED IN ABRASIONS ON DRIVER AND PASSENGER. CHECKED THE EXTERIOR OF THE CAR, BUT THERE WAS NO DAMAGE. APPROXIMATELY AN HOUR AND A HALF LATER, THE SIDE CURTAIN AIRBAGS ON BOTH SIDES SPONTANEOUSLY DEPLOYED WHILE AGAIN STOPPED AT ANOTHER RED LIGHT. THIRD PASSENGER IN

Mileage: 125,000

20140219FireSERVICE BRAKES

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THE VEHICLE ENGULFED INTO FLAMES WHILE PARKED AND UNOCCUPIED. IN ADDITION, ONE OR TWO DAYS PRIOR TO THE FAILURE THE ABS WARNING INDICATOR ILLUMINATED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND ADVISED THAT THE FIRE ORIGINATED NEAR THE ABS CONTROL MODULE. THE ENGINE COMPARTMENT WAS COMPLETELY DAMAGED AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN ID NUM

Mileage: 220,000

20140104CrashAIR BAGS

I WAS LEAVING A PARKING LOT THAT HAD A SLIGHT CURVE AND I HIT SOME BLACK ICE. THE CAR WENT STRAIGHT INTO THE CURB AND WITH THE IMPACT, WHICH IN MY OPINION, WAS NOT A GREAT AMOUNT, CAUSED THE SIDE CURTAIN AND PASSENGER SEAT AIRBAG TO DEPLOY. WITH HOW THE WHEEL HIT THE CURB, IT ALSO DAMAGED THE ALIGNMENT OF THE WHEELS. *TR

Mileage: 158,000

20140104CrashSTEERING

I WAS LEAVING A PARKING LOT THAT HAD A SLIGHT CURVE AND I HIT SOME BLACK ICE. THE CAR WENT STRAIGHT INTO THE CURB AND WITH THE IMPACT, WHICH IN MY OPINION, WAS NOT A GREAT AMOUNT, CAUSED THE SIDE CURTAIN AND PASSENGER SEAT AIRBAG TO DEPLOY. WITH HOW THE WHEEL HIT THE CURB, IT ALSO DAMAGED THE ALIGNMENT OF THE WHEELS. *TR

Mileage: 158,000

20140104CrashWHEELS

I WAS LEAVING A PARKING LOT THAT HAD A SLIGHT CURVE AND I HIT SOME BLACK ICE. THE CAR WENT STRAIGHT INTO THE CURB AND WITH THE IMPACT, WHICH IN MY OPINION, WAS NOT A GREAT AMOUNT, CAUSED THE SIDE CURTAIN AND PASSENGER SEAT AIRBAG TO DEPLOY. WITH HOW THE WHEEL HIT THE CURB, IT ALSO DAMAGED THE ALIGNMENT OF THE WHEELS. *TR

Mileage: 158,000

20131111SEATS

WHILE DRIVING WITH SEAT HEATER ON SEAT BURNED THRU FOAM AND SEAT COVER ALSO BURNED PANTS LEG AND WIFE'S FINGER TRYING TO PUT OUT THE EMBERS. *TR

Mileage: 120,000

20130506AIR BAGS

TRAVELING AT 70MPH UNDER NORMAL DRIVING CONDITIONS ON INTERSTATE THE ROOF AND SEAT AIRBAGS AND SEATBELT LOCKDOWN ON THE DRIVER'S SIDE SPONTANEOUSLY DEPLOYED CAUSING TEMPORARY LOSS OF CONTROL OF VEHICLE AND NECK STRAIN. REPAIRS TO FIX AIRBAGS COST OVER $4,000. VOLKSWAGON INVESTIGATED AND WERE NO HELP. GAVE NO REASON FOR SPONTANEOUS AIRBAG DEPLOYMENT. VERY UNSAFE EXPERIENCE! *TR

Mileage: 143,000

20130506SEAT BELTS

TRAVELING AT 70MPH UNDER NORMAL DRIVING CONDITIONS ON INTERSTATE THE ROOF AND SEAT AIRBAGS AND SEATBELT LOCKDOWN ON THE DRIVER'S SIDE SPONTANEOUSLY DEPLOYED CAUSING TEMPORARY LOSS OF CONTROL OF VEHICLE AND NECK STRAIN. REPAIRS TO FIX AIRBAGS COST OVER $4,000. VOLKSWAGON INVESTIGATED AND WERE NO HELP. GAVE NO REASON FOR SPONTANEOUS AIRBAG DEPLOYMENT. VERY UNSAFE EXPERIENCE! *TR

Mileage: 143,000

20121219FireSEATS

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DRIVER'S SIDE HEATED SEAT OVERHEATED AND BURNED THROUGH THE SEAT, CAUSING BURNS TO THE CONTACT'S LEGS. THE CONTACT STATED THAT THE FAILURE HAD BEEN EXPERIENCED BEFORE, BUT WAS NEVER SO SEVER THAT IT CAUSED INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 70,000.

Mileage: 70,000

20120705CrashAIR BAGS

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 35 MPH AND CRASHED INTO THE REAR OF A PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES AS A RESULT. THE VEHICLE WAS TOWED FROM THE SCENE AND WAS NOT INSPECTED FOR THE FAILURE NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 91,000.

Mileage: 91,000

20120329FireSEATS

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HEATED SEATS BEGAN TO SPARK AND BURNED A WHOLE IN THE SEAT. THE SEATS WERE REPAIRED UNDER A PREVIOUS MANUFACTURER'S RECALL, BUT THE FAILURE RECURRED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT THE CONTACT WAS DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 145,000.

Mileage: 110,000

20120221FireSEATS

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE HEATED SEAT WARMER BURNED THROUGH THE SEAT AND THE PANTS OF THE CONTACT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 125,000.

Mileage: 125,000