2002 TOYOTA SIENNA

225 complaints filed with NHTSA.

225
Complaints
16
Crashes
7
Fires
19
Injuries
0
Deaths

Complaints by Component

ComponentCount
STRUCTURE:BODY:DOOR19
ELECTRICAL SYSTEM19
LATCHES/LOCKS/LINKAGES19
STRUCTURE13
SERVICE BRAKES, HYDRAULIC11
STRUCTURE:BODY9
ENGINE AND ENGINE COOLING:ENGINE9
LATCHES/LOCKS/LINKAGES:DOORS:LATCH8
VEHICLE SPEED CONTROL8
TIRES7
POWER TRAIN7
STEERING6
AIR BAGS:FRONTAL4
POWER TRAIN:AUTOMATIC TRANSMISSION4
TIRES:TREAD/BELT4

Recalls (1)

10V16000020/04/2010

STRUCTURE

TOYOTA IS RECALLING CERTAIN MODEL YEAR 1998 THROUGH 2010 SIENNA PASSENGER VEHICLES MANUFACTURED BETWEEN AUGUST 7, 1997 AND JANUARY 4, 2010, CURRENTLY REGISTERED IN OR ORIGINALLY SOLD IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, NEW HAMP

Recent Complaints

20180108CrashPOWER TRAIN

TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE TURNED OFF AND THE EMERGENCY BRAKE ENGAGED, THE VEHICLE SUDDENLY ROLLED BACKWARDS DOWN A SMALL INCLINE AND CRASHED INTO A FENCE POST. A SMALL CHILD WAS PRESENT INSIDE THE VEHICLE, BUT THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO MAITA TOYOTA (2500 AUBURN BLVD, SACRAMENTO, CA). THE DEALER INDICATED THAT THE TRANSMISSION EXPERIENCED A MECHANISM FAILURE, BUT THE EXACT CAUSE WAS

Mileage: 136,200

20131121CrashAIR BAGS

TL* THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE SITTING WITH THE VEHICLE AT A COMPLETE STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED FORWARD AND THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT SHOULDER AND NECK. THE FRONT PASSENGER SUSTAINED INJURIES TO THE LEFT LEG AND WHIP LASH. A POLICE REPORT WAS FILED. THE VEHICLE

Mileage: 92,700

20131027FireELECTRONIC STABILITY CONTROL (ESC)

I WAS DRIVING THE CAR TO TAKE DINNER WITH MY FAMILY WHEN ARRIVE TO THE RESTAURANT I NOTICE WAS A LOT SMOG IN THE MOTOR I OPEN THE HOOD WAS A LOT SMOG SO I PLUG OUT THE BATTERY AND I CALL A MECHANIC AND HE TELLME THE FIRE WAS IN THE POWER STEERING PUMP HE DISCONNECT THE CABLE FROM THE POWER STEERING AND TELLME TO BRING THE CAR TO THE DEALER BECAUSE IS A SAFETY PROBLEM AND MAYBE HAVE A RECALL. THATS BY I WANT TO NO IF IS COVER FOR THE WARRANTY OR RECALL. *TR

Mileage: 118,000

20131027FireELECTRICAL SYSTEM

I WAS DRIVING THE CAR TO TAKE DINNER WITH MY FAMILY WHEN ARRIVE TO THE RESTAURANT I NOTICE WAS A LOT SMOG IN THE MOTOR I OPEN THE HOOD WAS A LOT SMOG SO I PLUG OUT THE BATTERY AND I CALL A MECHANIC AND HE TELLME THE FIRE WAS IN THE POWER STEERING PUMP HE DISCONNECT THE CABLE FROM THE POWER STEERING AND TELLME TO BRING THE CAR TO THE DEALER BECAUSE IS A SAFETY PROBLEM AND MAYBE HAVE A RECALL. THATS BY I WANT TO NO IF IS COVER FOR THE WARRANTY OR RECALL. *TR

Mileage: 118,000

20131027FireSTEERING

I WAS DRIVING THE CAR TO TAKE DINNER WITH MY FAMILY WHEN ARRIVE TO THE RESTAURANT I NOTICE WAS A LOT SMOG IN THE MOTOR I OPEN THE HOOD WAS A LOT SMOG SO I PLUG OUT THE BATTERY AND I CALL A MECHANIC AND HE TELLME THE FIRE WAS IN THE POWER STEERING PUMP HE DISCONNECT THE CABLE FROM THE POWER STEERING AND TELLME TO BRING THE CAR TO THE DEALER BECAUSE IS A SAFETY PROBLEM AND MAYBE HAVE A RECALL. THATS BY I WANT TO NO IF IS COVER FOR THE WARRANTY OR RECALL. *TR

Mileage: 118,000

20111104CrashSERVICE BRAKES, HYDRAULIC

WE HAVE OWNED THIS 2002 TOYOTA SIENNA SINCE 2002. THE BRAKES HAVE ALWAYS SQUEALED WHEN STOPPING GRADUALLY, AND THE DEALER SAID THAT SIENNA BRAKES ALL SQUEAL. THERE HAVE BEEN ONLY A FEW INSTANCES OVER THE PREVIOUS 9 YEARS WHEN THE ABS HAS ACTIVATED AND I HAD ALWAYS FELT THAT THE ABS ON THIS WAS MUCH SUPERIOR TO THE MAZDA PROTEGE THAT WE OWNED. HOWEVER IN THE PAST MONTH OR TWO, THE ABS ACTIVATED ABOUT 3 OR 4 TIMES, ON SLIGHTLY RAPID STOPS, UNDER DRY DRIVING CONDITIONS. YESTERDAY EVENIN

Mileage: 83,000

20111015CrashSTRUCTURE:BODY:DOOR

PASSENGER SIDE POWER DOOR JAMMED, WOULD NOT OPEN AFTER SLOW SPEED CRASH WHICH KNOCKED OFF THE OUTSIDE DOOR HANDLE. TOYOTA OF SANTA BARBARA, CA TOOK A WEEK AND CHARGED $2500 TO FIX JUST THE POWER ELECTRICAL DOOR, NO BODY WORK (THAT WAS EXTRA). DOOR HAS NEVER WORKED PROPERLY EVER SINCE. MANY INCIDENCES OF DOOR NOT SHUTTING OR OPENING WHEN USING CONTROL BUTTONS INSIDE CAR. AFTER 19 MONTHS, POWER DOOR JAMMED WHILE OPEN AND COULD NOT CLOSE IT BY POWER OR MANUALLY, ATTEMPTED TO DRIVE TO SERVICE ST

Mileage: 125,000

20100204CrashVEHICLE SPEED CONTROL

'02 TOYOTA SIENNA, ACCELERATED INTO AN INTERSECTION, CAUSING GRAVE INJURIES TO OTHER DRIVER. TOYOTA DRIVER DOES NOT RECALL THE ACCIDENT. *JB

Mileage: 98,000

20091104CrashVEHICLE SPEED CONTROL

WHILE APPROACHING A STOP SIGN INTERSECTION, CAR ACCELERATED AND CRASHED INTO ANOTHER. *TR

Mileage: 98,000

20090516CrashAIR BAGS:FRONTAL

I HAD A 2002 TOYOTA SIENNA XLE VAN WITH 106,000 MILES ON IT. IN MARCH 2009 MY SON WAS HIT BY ANOTHER DRIVER AND THE CAR WAS TOTALED. IT SUSTAINED EXTENSIVE FRONT AND REAR DAMAGE. NONE OF THE AIRBAGS DEPLOYED. I AM CONCERNED THAT FRONT AND SIDE AIRBAGS MAY NOT DEPLOY IN OLDER CARS. I BOUGHT THE CAR BECAUSE IT HAD FRONT AND SIDE AIRBAGS, STABILITY CONTROL AND AN EXCELLENT SAFETY RATING. THE CAR WAS EXPERTLY AND CONSTANTLY MAINTAINED YET THE AIRBAGS DID NOT WORK WHEN NEEDED. *TR

Mileage: 106,000

20090428TIRES

WEST LAKE TIRE BLEW OUT WITH LESS THAN 100 MILES ON IT. *TR

Mileage: 135,000

20070831CrashTIRES

2002 TOYOTA SIENNA RIGHT REAR TIRE BLEW OUT CAUSING THE CONSUMER TO LOSE CONTROL AND HIT A DITCH. *KB OHIO TRAFFIC CRASH REPORT. *JB

20061115CrashTIRES:TREAD/BELT

DT*: THE CONTACT STATED WHILE DRIVING 70 MPH, THE RIGHT REAR TIRE TREAD SEPARATED FROM THE BELT AND THE VEHICLE WENT INTO A DITCH. A POLICE REPORT WAS TAKEN AND NO INJURIES WERE SUSTAINED. THE TIRES WERE REGULARLY SERVICED PRIOR TO THE INCIDENT. THERE WAS NO WARNING PRIOR TO THE SEPARATION. UPDATED 12/18/2006 - *NM

Mileage: 63,500

20051102CrashSEAT BELTS:FRONT:RETRACTOR

WHILE AT A COMPLETE STOP, MY VEHICLE WAS STRUCK AT THE SEVEN O'CLOCK POSITION. DURING THE ACCIDENT, THE SEAT BELT RETRACTORS ALLOWED THE BELT WEBBING TO EXTEND BEYOND 25 MM WITHOUT RESTRAINING THE OCCUPANTS. ALL SEAT BELTED OCCUPANTS STRUCK THE VEHICLE INTERIOR DIRECTLY IN FRONT OF THEIR PROSPECTIVE POSITION. THE FORCE OF ACCELERATION AND SUBSEQUENT SECONDARY IMPACT WAS SUFFICIENT TO CAUSE MODERATE FACIAL LACERATIONS. ELR PERFORMANCE IS BELIEVED TO BE NON-COMPLIANT WITH CFR TITLE 49 PART 571.208

Mileage: 37,000

20050712CrashAIR BAGS:FRONTAL

OUR 2002 TOYOTA SIENNA WAS TRAVELLING STRAIGHT THROUGH AN INTERSECTION AT ABOUT 35 MILES PER HOUR WHEN A 2005 FORD MUSTANG TRAVELLING IN THE OPPOSITE DIRECTION MADE A POOR LEFT TURN AND IMPACTED THE DRIVER'S-SIDE REAR QUARTER OF OUR SIENNA. THE SURPRISE AND IMPACT COMBINED TO PUSH OUR SIENNA OUT OF THE ROADWAY WHERE IT HIT A UTILITY POLE HEAD ON. AIRBAGS ON THE SIENNA DID NOT DEPLOY. THE SIENNA HAS BEEN JUDGED A TOTAL LOSS.

Mileage: 68,770

20050703CrashAIR BAGS:FRONTAL

I WAS INVOLVED IN A 1 CAR HIGH SPEED FRONTAL IMPACT COLLISION WITH A TREE IN MY 2002 TOYOTA SIENNA MINI-VAN. THE AIRBAGS FAILED TO DEPLOY LEAVIN BOTH MYSELF AND MY PASSENGER WITH SIGNIFICANT FACIAL & UPPER BODY INJURIES.

Mileage: 32,200

20050303CrashVEHICLE SPEED CONTROL:ACCELERATOR PEDAL

WHILE PULLING INTO A PARKING SPACE VEHICLE ACCELERATED. AS A RESULT, VEHICLE JUMPED THE CURB AND CRASHED INTO A STORE WINDOW. NO INJURIES REPORTED. *AK *BF *NM

Mileage: 30,000

20031107FirePOWER TRAIN:AUTOMATIC TRANSMISSION

I HAD BOUGHT MY VAN MAY 2,2003 WITH ABOUT 19,000 MILES. ON OCTOBER 7, WHILE DRIVING ABOUT 30 MPH, THE VEHICLE STARTED SMOKING. WHEN I PULLED INTO A PARKING STALL, PASSERBYERS WERE YELLING THAT MY CAR WAS ON FIRE. FIRE DEPARTMENT EXTINGUISHED THE FLAMES. AN INDEPENDENT ARSON INVESTIGATOR SAID HE FOUND TRANSMISSION FLUID IN THE ENGINE, AND THAT IT HAD PROBABLY BEEN LEAKING SINCE I PURCHASED MY VAN. *LA

Mileage: 24,000

20030325CrashSERVICE BRAKES, HYDRAULIC

THE BRAKES FAILED, WHICH CAUSED CONSUMER TO LOSE CONTROL OF THE VEHICLE, WHICH RESULTED IN AN ACCIDENT. *JB

20020924CrashAIR BAGS:FRONTAL

NO SUMNMARY LISTED FOR ABOVE VEHICLE. *AK