2020 RAM PROMASTER

49 complaints filed with NHTSA.

49
Complaints
2
Crashes
0
Fires
2
Injuries
0
Deaths

NHTSA Safety Rating

Not Rated/5
Overall
Not Rated/5
Front Crash
Not Rated/5
Side Crash
Not Rated/5
Rollover

Complaints by Component

ComponentCount
POWER TRAIN10
UNKNOWN OR OTHER8
ELECTRICAL SYSTEM5
BACK OVER PREVENTION5
STEERING3
ENGINE3
ENGINE AND ENGINE COOLING3
SEAT BELTS2
VISIBILITY/WIPER2
WHEELS1
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL1
SEATS1
AIR BAGS1
SERVICE BRAKES1
TIRES1

Recalls (5)

23V30100027/04/2023

POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

25V55200026/08/2025

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety S

20V37400025/06/2020

AIR BAGS

Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.

25V72000023/10/2025

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

25V87600017/12/2025

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraint

Recent Complaints

20260212ELECTRICAL SYSTEM

This van has been at a Dodge dealership shop for the same melted fuse box issues over 6 times and caught on fire last week while driving it back from the dealership to be used.

20260212ENGINE

This van has been at a Dodge dealership shop for the same melted fuse box issues over 6 times and caught on fire last week while driving it back from the dealership to be used.

20260212LANE DEPARTURE: WARNING

This van has been at a Dodge dealership shop for the same melted fuse box issues over 6 times and caught on fire last week while driving it back from the dealership to be used.

20260211ENGINE AND ENGINE COOLING

The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the engine cooling fan continued running. The vehicle was towed to the dealer, where it was diagnosed and determined that the wiring harness, fuse box, and two modules had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact discovered that the VIN was associated with NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25

Mileage: 137,000

20260211BACK OVER PREVENTION

The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the engine cooling fan continued running. The vehicle was towed to the dealer, where it was diagnosed and determined that the wiring harness, fuse box, and two modules had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact discovered that the VIN was associated with NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25

Mileage: 137,000

20260205POWER TRAIN

The contact owns a 2020 Ram Promaster 1500. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked, and the transmission downshifted unexpectedly. The check engine warning light illuminated. In addition, while shifted in reverse(R), the vehicle failed to function as intended. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that parts were not available to repair the vehicle. The vehicle remain

Mileage: 69,580

20260205BACK OVER PREVENTION

The contact owns a 2020 Ram Promaster 1500. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked, and the transmission downshifted unexpectedly. The check engine warning light illuminated. In addition, while shifted in reverse(R), the vehicle failed to function as intended. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that parts were not available to repair the vehicle. The vehicle remain

Mileage: 69,580

20260205ENGINE AND ENGINE COOLING

The contact owns a 2020 Ram Promaster 1500. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked, and the transmission downshifted unexpectedly. The check engine warning light illuminated. In addition, while shifted in reverse(R), the vehicle failed to function as intended. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that parts were not available to repair the vehicle. The vehicle remain

Mileage: 69,580

20260201VISIBILITY/WIPER

The vehicle is subject to two active safety recalls issued by the manufacturer, including a recall related to the rear backup camera system. The manufacturer has acknowledged the safety defects, but no remedy has been released for an extended period of time. The backup camera recall affects rear visibility while reversing, which poses a safety risk to the driver, passengers, pedestrians, and nearby vehicles. The backup camera intermittently fails or does not display an image as intended. The r

20260201ELECTRICAL SYSTEM

The vehicle is subject to two active safety recalls issued by the manufacturer, including a recall related to the rear backup camera system. The manufacturer has acknowledged the safety defects, but no remedy has been released for an extended period of time. The backup camera recall affects rear visibility while reversing, which poses a safety risk to the driver, passengers, pedestrians, and nearby vehicles. The backup camera intermittently fails or does not display an image as intended. The r

20260201ENGINE

The vehicle is subject to two active safety recalls issued by the manufacturer, including a recall related to the rear backup camera system. The manufacturer has acknowledged the safety defects, but no remedy has been released for an extended period of time. The backup camera recall affects rear visibility while reversing, which poses a safety risk to the driver, passengers, pedestrians, and nearby vehicles. The backup camera intermittently fails or does not display an image as intended. The r

20260109BACK OVER PREVENTION

The contact owns a 2020 Ram Promaster 2500. The contact stated that while reversing, the rear-view camera screen displayed a pixelated image. In addition, the contact stated that occasionally the rear-view camera screen displayed a white screen. The contact stated that the vehicle was purchased for redesigning into an RV for traveling purposes. In addition, the contact stated that when the vehicle was purchased, the dealer informed the contact about the open recalls. The contact was informed tha

Mileage: 65,000

20260109ENGINE AND ENGINE COOLING

The contact owns a 2020 Ram Promaster 2500. The contact stated that while reversing, the rear-view camera screen displayed a pixelated image. In addition, the contact stated that occasionally the rear-view camera screen displayed a white screen. The contact stated that the vehicle was purchased for redesigning into an RV for traveling purposes. In addition, the contact stated that when the vehicle was purchased, the dealer informed the contact about the open recalls. The contact was informed tha

Mileage: 65,000

20260108BACK OVER PREVENTION

The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure, causing the rear imag

20251205POWER TRAIN

I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer warranty, and eligible for an extended warranty.” A CarMax report dated September 28, 2025, later revealed that the vehicle had been involved in a severe prior accident that was n

20251205STEERING

I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer warranty, and eligible for an extended warranty.” A CarMax report dated September 28, 2025, later revealed that the vehicle had been involved in a severe prior accident that was n

20251205UNKNOWN OR OTHER

I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer warranty, and eligible for an extended warranty.” A CarMax report dated September 28, 2025, later revealed that the vehicle had been involved in a severe prior accident that was n

20251205POWER TRAIN

formal complaint for gross negligence, warranty breach, and repeated mechanical failures involving my RAM 2020 ProMaster 1500 HR (VIN: [XXX] ). The vehicle remained out of service for 1 year, 4 months, and 18 days due to transmission damage. Five days after the final delivery, the transmission failed again. in addition, there is a persistent problem with the steering system. The dealership insist that this is the " Normal Operation ", but this is a defect according to the owner’s manual. The t

20251205STEERING

formal complaint for gross negligence, warranty breach, and repeated mechanical failures involving my RAM 2020 ProMaster 1500 HR (VIN: [XXX] ). The vehicle remained out of service for 1 year, 4 months, and 18 days due to transmission damage. Five days after the final delivery, the transmission failed again. in addition, there is a persistent problem with the steering system. The dealership insist that this is the " Normal Operation ", but this is a defect according to the owner’s manual. The t

20251104ENGINE

On Sept 14 2025 we were driving our Promaster and heard a knocking sound then the vehicle immediately overheated. We had the car towed to a dealership and we were informed we needed a new engine as the fan module had failed causing the vehicle to overheat and ruining the engine. The extended warranty company also denied the claim citing that the fan module had failed. We purchased the vehicle on Sept 10th 2025. The prior owner had several repairs completed to the cooling system in the months pri