2004 MERCURY GRAND MARQUIS
422 complaints filed with NHTSA.
Complaints by Component
| Component | Count |
|---|---|
| EXTERIOR LIGHTING | 185 |
| STEERING | 62 |
| ELECTRICAL SYSTEM | 38 |
| EXTERIOR LIGHTING:HEADLIGHTS | 21 |
| VEHICLE SPEED CONTROL | 17 |
| INTERIOR LIGHTING | 6 |
| ENGINE AND ENGINE COOLING | 5 |
| AIR BAGS | 5 |
| VEHICLE SPEED CONTROL:ACCELERATOR PEDAL | 4 |
| ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE | 4 |
| STRUCTURE:BODY | 4 |
| VISIBILITY/WIPER | 4 |
| ENGINE | 4 |
| SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES | 3 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 3 |
Recalls (2)
EXTERIOR LIGHTING:HEADLIGHTS
Ford Motor Company (Ford) is recalling certain model year 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles manufactured October 3, 2001, to August 2, 2005. The affected vehicles have a lighting control module (LCM) that may fail, resulting in a loss of headlights.
FUEL SYSTEM, GASOLINE
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE
Recent Complaints
While driving, I came to a stop light and suddenly, the car idled high and lurched forward while my foot was on the brake, luckily, I was stopped well away from the vehicle in front of me. The car idled high and seemed to have a mind of it's own. I took the back roads home and backed into our garage. The car smelled hot, and I though I had smoked my brakes, trying to keep control of it. Later that night, I told my husband about the car's actions and he did not believe me, though my daughter wh
While driving, I came to a stop light and suddenly, the car idled high and lurched forward while my foot was on the brake, luckily, I was stopped well away from the vehicle in front of me. The car idled high and seemed to have a mind of it's own. I took the back roads home and backed into our garage. The car smelled hot, and I though I had smoked my brakes, trying to keep control of it. Later that night, I told my husband about the car's actions and he did not believe me, though my daughter wh
While driving, I came to a stop light and suddenly, the car idled high and lurched forward while my foot was on the brake, luckily, I was stopped well away from the vehicle in front of me. The car idled high and seemed to have a mind of it's own. I took the back roads home and backed into our garage. The car smelled hot, and I though I had smoked my brakes, trying to keep control of it. Later that night, I told my husband about the car's actions and he did not believe me, though my daughter wh
I HAVE HAD MORE PROBLEMS WITH MY 2004 GRAND MARQUIS, THE LIGHTS DON'T WORK, HEADLIGHTS GO OFF WHILE DRIVING AT NIGHT, AIRBAGS DON'T WORK, ELECTRICAL, SEATS, STEERING, BRAKES, ALL OF THE ELECTRICAL, CATALYTIC CONVERTOR KEEPS GOING OUT, ALSO ENGINE PROBLEMS, AMONG MANY OTHER THINGS. I WAS IN AN ACCIDENT, WHERE MY STEERING DIDN'T WORK PROPERLY AND I WAS HIT BY SOMEONE, NOT MY FAULT, BUT MY CAR ENDED UP SPINNING SO BAD THAT I HIT MY HEAD OFF OF THE STEERING AND RECEIVED INJURIES,,PARTY IN OTHER CAR
Mileage: 62,000
I HAVE HAD MORE PROBLEMS WITH MY 2004 GRAND MARQUIS, THE LIGHTS DON'T WORK, HEADLIGHTS GO OFF WHILE DRIVING AT NIGHT, AIRBAGS DON'T WORK, ELECTRICAL, SEATS, STEERING, BRAKES, ALL OF THE ELECTRICAL, CATALYTIC CONVERTOR KEEPS GOING OUT, ALSO ENGINE PROBLEMS, AMONG MANY OTHER THINGS. I WAS IN AN ACCIDENT, WHERE MY STEERING DIDN'T WORK PROPERLY AND I WAS HIT BY SOMEONE, NOT MY FAULT, BUT MY CAR ENDED UP SPINNING SO BAD THAT I HIT MY HEAD OFF OF THE STEERING AND RECEIVED INJURIES,,PARTY IN OTHER CAR
Mileage: 62,000
I HAVE HAD MORE PROBLEMS WITH MY 2004 GRAND MARQUIS, THE LIGHTS DON'T WORK, HEADLIGHTS GO OFF WHILE DRIVING AT NIGHT, AIRBAGS DON'T WORK, ELECTRICAL, SEATS, STEERING, BRAKES, ALL OF THE ELECTRICAL, CATALYTIC CONVERTOR KEEPS GOING OUT, ALSO ENGINE PROBLEMS, AMONG MANY OTHER THINGS. I WAS IN AN ACCIDENT, WHERE MY STEERING DIDN'T WORK PROPERLY AND I WAS HIT BY SOMEONE, NOT MY FAULT, BUT MY CAR ENDED UP SPINNING SO BAD THAT I HIT MY HEAD OFF OF THE STEERING AND RECEIVED INJURIES,,PARTY IN OTHER CAR
Mileage: 62,000
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 60 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. AS A RESULT, THE CONTACT STRUCK THE REAR PASSENGER SIDE BUMPER ON A GUARDRAIL. THE CONTACT SUSTAINED INJURIES TO THE NECK AND SHOULDERS, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT VISITED HER DOCTOR. A POLICE REPORT WAS NOT FILED. NEITHER A DEALER NOR AN INDEPENDENT MECHANIC WERE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE
Mileage: 62,000
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 30 MPH, SMOKE EMITTED FROM THE ENGINE COMPARTMENT OF THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THERE WAS NO COOLANT IN THE VEHICLE. THE COOLANT WAS REPLENISHED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
MY WIFE AND 4 YEAR OLD DAUGHTER WERE STRUCK BY A 2004 MERCURY GRAND MARQUIS ON 04/21/16. THEY WERE DRIVING IN EASTBOUND TRAFFIC IN A 2008 NISSAN ULTIMA AND THE DRIVER OF THE MERCURY GRAND MARQUIS WAS DRIVING IN WESTBOUND TRAFFIC. THE DRIVER OF THE GRAND MARQUIS LOST CONTROL OF HIS VEHICLE AND CRASHED INTO THE VEHICLE OF MY WIFE AND DAUGHTER. THE DRIVER DIED AT THE SCENE OF THE ACCIDENT. MY WIFE SUSTAINED SUBSTANTIAL DAMAGE TO HER RIGHT LEG AND MY DAUGHTER SUSTAINED SUBSTANTIAL TRAUMA TO HER SKUL
Mileage: 70,000
TL* THE CONTACT OWNED A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE SWIRLED TO THE LEFT. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED BURN INJURIES TO THE ARM DUE TO THE AIR BAG DEPLOYMENT, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.
Mileage: 141,000
I AM NOT HAPPY WITH THE WAY FORD IS HANDLING THIS RECALL NOTICE 15S39/NHTSA. THERE SEEMS TO BE A PROBLEM WITH THE HEADLIGHT CONTROL MODULE. WE WHERE INSTRUCTED, VIA LETTER FROM THE FORD COMPANY, TO ONLY NOTIFY MY DEALER IF I AM EXPERIENCING THIS HEADLIGHT FAILURE. WELL, I DID AND IT SEEMS THE FORD DEALERSHIP DIDN'T EVEN KNOW THERE WAS A RECALL AND NOT ONLY THAT BUT COULD DO NOTHING FOR ME. THIS IS A VERY SERIOUS SITUATION AND IT SEEMS THEY DID NOT TAKE ME SERIOUSLY.
Mileage: 60,000
ON DECEMBER 23, 2015 I WAS DRIVING MY 2004 MERCURY GRAND MARQUIS THROUGH AN INTERSECTION IN HARRIS COUNTY, TEXAS. I HAD JUST RECEIVED A GREEN LIGHT AND WAS PROCEEDING TO MAKE A LEFT TURN WHEN MY VEHICLE WAS HIT BY ANOTHER VEHICLE IN THE DRIVER'S SIDE FRONT. THE DAMAGE TO MY VEHICLE WAS SEVERE. THE AT FAULT DRIVER'S INSURANCE COMPANY DECLARED MY VEHICLE A TOTAL LOSS. MY VEHICLE'S AIR BAGS DID NOT DEPLOY. I WAS WEARING MY SEAT AND SHOULDER BELTS AT THE TIME OF THE COLLISION. I WAS EXAMINED AT
Mileage: 65,000
ON DECEMBER 23, 2015 I WAS DRIVING MY 2004 MERCURY GRAND MARQUIS THROUGH AN INTERSECTION IN HARRIS COUNTY, TEXAS. I HAD JUST RECEIVED A GREEN LIGHT AND WAS PROCEEDING TO MAKE A LEFT TURN WHEN MY VEHICLE WAS HIT BY ANOTHER VEHICLE IN THE DRIVER'S SIDE FRONT. THE DAMAGE TO MY VEHICLE WAS SEVERE. THE AT FAULT DRIVER'S INSURANCE COMPANY DECLARED MY VEHICLE A TOTAL LOSS. MY VEHICLE'S AIR BAGS DID NOT DEPLOY. I WAS WEARING MY SEAT AND SHOULDER BELTS AT THE TIME OF THE COLLISION. I WAS EXAMINED AT
Mileage: 65,000
ON DECEMBER 23, 2015 I WAS DRIVING MY 2004 MERCURY GRAND MARQUIS THROUGH AN INTERSECTION IN HARRIS COUNTY, TEXAS. I HAD JUST RECEIVED A GREEN LIGHT AND WAS PROCEEDING TO MAKE A LEFT TURN WHEN MY VEHICLE WAS HIT BY ANOTHER VEHICLE IN THE DRIVER'S SIDE FRONT. THE DAMAGE TO MY VEHICLE WAS SEVERE. THE AT FAULT DRIVER'S INSURANCE COMPANY DECLARED MY VEHICLE A TOTAL LOSS. MY VEHICLE'S AIR BAGS DID NOT DEPLOY. I WAS WEARING MY SEAT AND SHOULDER BELTS AT THE TIME OF THE COLLISION. I WAS EXAMINED AT
Mileage: 65,000
HEADLIGHTS GO OUT UNEXPECTEDLY AND W/O WARNING. THIS HAS HAPPENED AT ALL DIFFERENT SPEEDS, IN A PARKING LOT 5-10MPH, ON ROADWAY 30-45MPH AND ON THE HIGHWAY65-70MPH. LIGHTS WILL COME BACK ON JUST AS UNEXPECTEDLY W/O APPARENT CAUSE. HAVE SHUT DOWN AND RESTARTED CAR WITH NO EFFECT, TURNED LIGHT SWITCH ON/OFF, NO EFFECT AND THEN THEY WILL TURN ON AFTER SEVERAL MINUTES WHILE PARKED. SOMETIMES THE LIGHTS WILL TURN ON AND OFF SEVERAL TIMES BEFORE STAYING LIGHT. *TR
Mileage: 49,564
HEADLIGHTS GO OUT UNEXPECTEDLY AND W/O WARNING. THIS HAS HAPPENED AT ALL DIFFERENT SPEEDS, IN A PARKING LOT 5-10MPH, ON ROADWAY 30-45MPH AND ON THE HIGHWAY65-70MPH. LIGHTS WILL COME BACK ON JUST AS UNEXPECTEDLY W/O APPARENT CAUSE. HAVE SHUT DOWN AND RESTARTED CAR WITH NO EFFECT, TURNED LIGHT SWITCH ON/OFF, NO EFFECT AND THEN THEY WILL TURN ON AFTER SEVERAL MINUTES WHILE PARKED. SOMETIMES THE LIGHTS WILL TURN ON AND OFF SEVERAL TIMES BEFORE STAYING LIGHT. *TR
Mileage: 49,564
THE OCCUPANTS (MALE DRIVER, FEMALE PASSENGER) WERE DRIVING DURING DAYLIGHT HOURS BACK HOME FROM AN APPOINTMENT. AS THE VEHICLE APPROACHED A CURVE THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL TO ANY EXTENT TO HOLD HIS LANE IN THE CURVE. THE VEHICLE CRASHED THROUGH A GUARD RAIL AND CAME TO REST IN A FIELD. THE DRIVER SUSTAINED BUMPS & BRUISES. THE PASSENGER SUSTAINED A BROKEN STERNUM AND BACK PAIN. THE CAR WAS A COMPLETE LOSS (TOTALED) AS DETERMINED BY THE INSURANCE COMPANY. WHEN THE REC
Mileage: 50,000
TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, SHE FELL ASLEEP. THE VEHICLE CRASHED INTO A TELEPHONE POLE. THE CONTACT SUSTAINED TWO BLACK EYES AS A RESULT. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. THE CONTACT WAS UNSURE IF THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Mileage: 85,000
TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 50 MPH, THE CONTACT SMELLED A BURNING ODOR AND NOTICED SMOKE COMING FROM THE LIGHTING CONTROL MODULE. HE PULLED THE VEHICLE OVER AND OPENED THE HOOD. THE HORN BEGAN TO SOUND, SO HE DISCONNECTED THE BATTERY. THE FIRE DEPARTMENT ARRIVED AND A REPORT WAS FILED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO AN ELECTRICAL ISSUE. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND THE LIGHTING CONTROL MODULE BOX WAS REPAIRED. THE DEA
Mileage: 79,000
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 8 MPH THE VEHICLE DID NOT STOP WHEN THE BRAKE WAS DEPRESSED. HE STATED THAT IT WAS APPROXIMATELY 30 SECONDS BEFORE THE VEHICLE STOPPED. THE ROAD CONDITIONS WERE CLEAR. THE VEHICLE WAS NEVER INSPECTED. APPROXIMATELY FOUR DAYS LATER THE CONTACT EXPERIENCED THE SAME PROBLEM. HE STATED THAT HIS VEHICLE CRASHED INTO A WOODEN POLE. THE VEHICLE WAS TOWED TO A MECHANIC TO REPAIR THE DAMAGE AS A RESULT OF THE CRASH. THE MECHANIC W