2021 MERCEDES-BENZ SPRINTER 2500
73 complaints filed with NHTSA.
Complaints by Component
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 8 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 8 |
| UNKNOWN OR OTHER | 6 |
| SERVICE BRAKES | 5 |
| ENGINE | 5 |
| POWER TRAIN | 5 |
| LANE DEPARTURE: ASSIST | 4 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 4 |
| SEATS | 3 |
| FUEL/PROPULSION SYSTEM | 3 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 3 |
| STRUCTURE:BODY | 3 |
| AIR BAGS | 2 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 2 |
| EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI | 1 |
Recalls (18)
BACK OVER PREVENTION:DISPLAY FUNCTION
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Stand
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
STRUCTURE:CRITICAL FASTENERS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
STRUCTURE:CRITICAL FASTENERS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and resul
ELECTRICAL SYSTEM:SOFTWARE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety
ELECTRICAL SYSTEM:WIRING
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge.
EQUIPMENT:OTHER:LABELS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120,
SUSPENSION:FRONT:SPRINGS:TORSION BAR
Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.
SEAT BELTS:REAR/OTHER:RETRACTOR
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint syst
ELECTRICAL SYSTEM:WIRING
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result i
ELECTRICAL SYSTEM:SOFTWARE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su
ELECTRICAL SYSTEM
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
STRUCTURE:BODY
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
STRUCTURE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Recent Complaints
Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures identify and correct the conditions that caused the damage. Completed Recall and TSB Work Approved by Entegra and Jayco · 22-075 (TSB) A/C Electrical Connection Instructions, September 2022
Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures identify and correct the conditions that caused the damage. Completed Recall and TSB Work Approved by Entegra and Jayco · 22-075 (TSB) A/C Electrical Connection Instructions, September 2022
Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures identify and correct the conditions that caused the damage. Completed Recall and TSB Work Approved by Entegra and Jayco · 22-075 (TSB) A/C Electrical Connection Instructions, September 2022
Sprinter hood came unlatched and flew up smashing the windshield. Luckily we were able to pull over safely.
While driving in the freeway, the crosswind assist feature over-engaged and skewed the vehicle dangerously while also drastically slowing the vehicle and causing a hazardous near collision with the following vehicle. The system is way too aggressive and cannot be turned off or desensitized.
I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Instrument Cluster Software. In my case the instrument cluster remained non-functional upon vehicle start-up exactly like the recall with an added problem of the ignition push button would not shut off the vehicle. I was left with a vehicle I could not shut off without an operational instrument cluster. While my model year and model number match this recall, for some reason my V
I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Instrument Cluster Software. In my case the instrument cluster remained non-functional upon vehicle start-up exactly like the recall with an added problem of the ignition push button would not shut off the vehicle. I was left with a vehicle I could not shut off without an operational instrument cluster. While my model year and model number match this recall, for some reason my V
CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the stalk shifter is located directly in front of the "START/STOP" ignition button. To start the vehicle, you must: 1) Press and hold the brake 2) Reach under the shifter and press the "START/STOP" button Th
CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the stalk shifter is located directly in front of the "START/STOP" ignition button. To start the vehicle, you must: 1) Press and hold the brake 2) Reach under the shifter and press the "START/STOP" button Th
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Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.
Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.
Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.
The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area showed no signs of unusual trauma or deterioration.
The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area showed no signs of unusual trauma or deterioration.
The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area showed no signs of unusual trauma or deterioration.
The crosswind assist system is unsafe, it make the vehicle unstable when activated. Since new I took to the dealership many times and it never was fixed. And the line assist system many times do not let me turn right because it not see a broken line painted on the road.
The crosswind assist system is unsafe, it make the vehicle unstable when activated. Since new I took to the dealership many times and it never was fixed. And the line assist system many times do not let me turn right because it not see a broken line painted on the road.
My vehicle is activating âcrosswind assistâ and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes dealer and they have stated they found no problems with the ESP sensors and state that the vehicle is responding to perceived wind conditions/instability normally and as it should. However, this was NOT li
My vehicle is activating âcrosswind assistâ and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes dealer and they have stated they found no problems with the ESP sensors and state that the vehicle is responding to perceived wind conditions/instability normally and as it should. However, this was NOT li