2018 MERCEDES-BENZ E 400

28 complaints filed with NHTSA.

28
Complaints
3
Crashes
2
Fires
0
Injuries
0
Deaths

Complaints by Component

ComponentCount
UNKNOWN OR OTHER5
ELECTRICAL SYSTEM4
ENGINE3
SEAT BELTS3
STEERING2
ELECTRONIC STABILITY CONTROL (ESC)1
VEHICLE SPEED CONTROL1
SERVICE BRAKES1
STRUCTURE:BODY1
EXTERIOR LIGHTING1
WHEELS1
AIR BAGS1
LANE DEPARTURE: WARNING1
FORWARD COLLISION AVOIDANCE: WARNINGS1
TIRES1

Recalls (9)

18V85000029/11/2018

STEERING:RACK AND PINION:RACK

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 Mercedes Benz C300, 2017-2019 C300 Cabrio, C300 Coupe, C63 Cabrio, 2015 C63S AMG, 2018-2019 C300, C350e, C63 AMG, C63S AMG Cabrio, 2018 C63 AMG Cabrio, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, E300, E400 Cabrio, E400 Coupe, 2019 CLS450, E

18V20700029/03/2018

SEATS

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2018 C43 AMG 4Matic Coupe, C300 Coupe, C300 4Matic Coupe, C300 4Matic Cabriolet, C300 Cabriolet, C43 AMG 4Matic Cabriolet and C63S AMG Cabriolet, 2017 C63 AMG Cabriolet, C63S AMG Coupe and C63 AMG Coupe, 2018 E400 Coupe and E400 4Matic Coupe v

19V13000026/02/2019

SEATS

Mercedes-Benz USA, LLC (Mercedes) is recalling certain 2017-2018 Mercedes-Benz C300 Cabriolet, C300 Coupe, AMG C43 Coupe, C300 4MATIC Cabriolet, C300 4MATIC Coupe, AMG C43 Cabriolet, AMG C63 Cabriolet, AMG C63 Coupe, AMG C63 S Cabriolet and AMG C63 S Coupe vehicles and 2018 Mercedes-Benz E400 Coupe

25V02300017/01/2025

TIRES

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 E 400 Cabriolet, E 400 Coupe, 2019 E 450 Cabriolet, and E 450 Coupe vehicles. The tires were incorrectly marked with the wrong maximum inflation pressure and may not meet the strength requirements for the stated pressure. As such, these vehi

21V07200012/02/2021

COMMUNICATION

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-201

22V23200008/04/2022

BACK OVER PREVENTION:DISPLAY FUNCTION

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not disp

18V87200007/12/2018

STEERING

Mercedes-Benz USA, LLC (MBUSA) is recalling one 2018 Mercedes-Benz E400 Coupe and one C300 4Matic Coupe. The steering coupling may not have been correctly locked during manufacturing.

21V05800005/02/2021

ELECTRICAL SYSTEM:SOFTWARE

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle mod

19V78800001/11/2019

SEAT BELTS

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 E400 Wagon 4MATIC, E400 4MATIC, E43 AMG 4MATIC, 2018-2019 E63S AMG 4MATIC Wagon, E63 AMG 4MATIC Wagon, E300, E300 4MATIC, GLC63S Coupe AMG 4MATIC, 2019 CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E450 Wagon, E53 AMG 4MATIC, GLC300, GLC63 AMG Cou

Recent Complaints

20260203SEAT BELTS

The driver-side seat belt retractor on my 2018 Mercedes-Benz E400 (W213) has failed to fully retract, leaving significant slack across the driver's chest and lap. An authorized Mercedes-Benz dealer has diagnosed the issue as a failed seat belt motor. This component is part of the vehicle's electronic PRE-SAFE system. Because the belt no longer retracts into its stowed position or maintains tension, the vehicle is in a state of non-compliance with Federal Motor Vehicle Safety Standard (FMVSS) No

20260111BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rear backup camera intermittently will open for a second, display the rear view (when in reverse), then immediately closes. This often happens after the trunk has been opened / closed, as when we go shopping and put items in the trunk. Sometimes it resets when you turn off the ignition and restart the car.

20251215UNKNOWN OR OTHER

I am filing a complaint regarding the loss of safety-related and remote vehicle features on my 2018 Mercedes-Benz E 400 due to discontinued cellular connectivity between Mercedes-Benz and T-Mobile, effective 12/31/2025. This vehicle is paid for, has low mileage, and is otherwise in excellent condition. However, Mercedes-Benz has notified owners that key features will stop working, including remote start and safety-related services accessed through the Mercedes-Me app. As a consumer, I pay a mon

20250919ELECTRICAL SYSTEM

The digital dash, which shows my speed, mileage, engine temperature, rims and fuel level goes blank. Then comes on for a few seconds and goes dark again. Vehicle only has 43k miles. MB dealer said this is not uncommon condition with the 2018 mb e400. Car is not safe to drive. MB dealer wants $6,100.00 to replace the unit. A software reboot will not work.

20250630TIRES

The contact owns a 2018 Mercedes-Benz E400, equipped with Kumho Tires, Tire Line: Majesty Solus, Tire Size: 245/40/ZR19, DOT Number: 1Y07TYCJ9. The contact stated that upon inspection, it was discovered that tread on the front tires were blistering. The cause of the failure had not yet been determined. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the front tires had failed and needed to be replaced. The tires were not replaced. The manufacturer was

20241003UNKNOWN OR OTHER

This is NOT about my car with the VIN that I described. It is to report that my car saved my life thanks to ability to brake by itself when detecting accident. 2 months ago I almost collided with Tesla Cybertruck!. The reason that I almost was hit was that Tesla driver didn't yield at the intersection, and I did not see the fast-coming truck AT ALL because of how it is designed. I'm referring to lack of larger front, side and rear reflectors, etc. Existing lights are tiny, hidden and invisible

20240131SEAT BELTS

The seat belts do not retract when taking them off.

20231121CrashAIR BAGS

1) Car pushed forward while parking @ 3-4 miles/per hour Car was totaled 2) Air bags did not deploy 3) Problem has not been reproduced or confirmed by dealer 4) Component was not confirmed by manufacturer. Police was present, reported to Insurance 5) While crashing through a store front, the Lane changing warning was displayed

20231121CrashLANE DEPARTURE: WARNING

1) Car pushed forward while parking @ 3-4 miles/per hour Car was totaled 2) Air bags did not deploy 3) Problem has not been reproduced or confirmed by dealer 4) Component was not confirmed by manufacturer. Police was present, reported to Insurance 5) While crashing through a store front, the Lane changing warning was displayed

20231121CrashFORWARD COLLISION AVOIDANCE: WARNINGS

1) Car pushed forward while parking @ 3-4 miles/per hour Car was totaled 2) Air bags did not deploy 3) Problem has not been reproduced or confirmed by dealer 4) Component was not confirmed by manufacturer. Police was present, reported to Insurance 5) While crashing through a store front, the Lane changing warning was displayed

20230912ELECTRICAL SYSTEM

Alternator failed on my E400 cabriolet 23,000 miles resulting in car shutting down while engine running. Required a tow to dealer service area, 35 miles away.

20230901ELECTRICAL SYSTEM

Backup camera does not work sometimes. A picture of the camera with a slash mark across it comes up on a black command screen. This is a big safety issue when I back up

20230824STEERING

Two problems: 1. Axel grease found on carport cement multiple times. Mercedes refuses to look at the wheel bearings or axel. 2. Automatic steering wheel adjustment makes clunking noise. Mercedes refuses to replace until it fails. Both of those items should be covered under warranty which I think is why they refuse to fix them.

20230824WHEELS

Two problems: 1. Axel grease found on carport cement multiple times. Mercedes refuses to look at the wheel bearings or axel. 2. Automatic steering wheel adjustment makes clunking noise. Mercedes refuses to replace until it fails. Both of those items should be covered under warranty which I think is why they refuse to fix them.

20221128EXTERIOR LIGHTING

The contact owns a 2018 Mercedes-Benz E400. The contact stated while driving 25 MPH, the message "Inoperable Headlight" was displayed, and the passenger's side headlight became inoperable. The contact stated that he was able to continue driving. The vehicle was taken to dealer who added an unknown gas inside the headlight. However, the failure reoccurred with the driver's side headlight six months later. The vehicle was taken to the dealer who added the unknown gas inside the headlight, however,

Mileage: 23,700

20210408FireENGINE

TL* THE CONTACT OWNS A 2018 MERCEDES BENZ E400. THE CONTACT STATED THAT THEY WERE SMELLING A BURNING ODOR EMITTING FROM THE ENGINE OF THE VEHICLE. THE CONTACT STATED THAT WHEN THE AUTOMATIC DRIVING WAS ACTIVATED THE VEHICLE WOULD ACCELERATE TO HIGHER SPEEDS. THE CONTACT WOULD HAVE TO PRESS THE VEHICLES BRAKES OBSESSIVELY. THE VEHICLE'S SIDE VIEW MIRRORS ALSO FAILED TO ROTATE. THE CONTACT STATED THAT WHEN A FAMILY MEMBER WAS OBSERVING THE VEHICLE THEY FOUND THE ENGINE TO HAVE BEEN DAMAGED. THE CO

Mileage: 21,000

20210329SEAT BELTS

FRONT SEATBELTS DON'T RETRACT.

20210329STRUCTURE:BODY

ON MY CABRIOLET, THE CORDS THAT ATTACH THE HEADLINER TO THE ROOF FRAY, CAUSING THE TOP TO NOT BE ABLE TO CLOSE OR OPEN. CAR HAS BEEN IN THE SHOP TWICE FOR THE SAME ISSUE, AND CORDS ARE FRAYED AGAIN, SO THIS WILL BE THIRD TRIP. MERCEDES HAS A "FIX" FOR THE PROBLEM, BUT THE FIX DOES NOT WORK.

20200603ELECTRICAL SYSTEM

ON MAY 30, 2020, AROUND 3 PM, MY SON WAS THE DRIVER AND MY WIFE AND I WERE THE PASSENGERS DRIVING IN JERSEY CITY, NJ (USA). WHILE CHANGING LANES ON THE ROAD, THE CAR SUDDENLY STOPPED FUNCTIONING. ALL DASHBOARD LIGHTS CAME ON AND IT SHOWED A CAR WITH ZIG ZAG LINES AND STATED INOPERABLE. WE WERE IN THE MIDDLE OF THE ROAD IN A DANGEROUS SITUATIONS WITH CARS GOING AROUND US. THE STEERING WHEEL FROZE AND THE BRAKES WERE NOT FUNCTIONING. WE TRIED TO RESTART THE CAR MANY TIMES WITH THE DASHBOARD LI

Mileage: 22,777

20200603ENGINE

ON MAY 30, 2020, AROUND 3 PM, MY SON WAS THE DRIVER AND MY WIFE AND I WERE THE PASSENGERS DRIVING IN JERSEY CITY, NJ (USA). WHILE CHANGING LANES ON THE ROAD, THE CAR SUDDENLY STOPPED FUNCTIONING. ALL DASHBOARD LIGHTS CAME ON AND IT SHOWED A CAR WITH ZIG ZAG LINES AND STATED INOPERABLE. WE WERE IN THE MIDDLE OF THE ROAD IN A DANGEROUS SITUATIONS WITH CARS GOING AROUND US. THE STEERING WHEEL FROZE AND THE BRAKES WERE NOT FUNCTIONING. WE TRIED TO RESTART THE CAR MANY TIMES WITH THE DASHBOARD LI

Mileage: 22,777