2014 MERCEDES-BENZ CLA250

275 complaints filed with NHTSA.

275
Complaints
9
Crashes
3
Fires
13
Injuries
0
Deaths

Complaints by Component

ComponentCount
ENGINE65
ELECTRICAL SYSTEM42
VEHICLE SPEED CONTROL36
UNKNOWN OR OTHER21
ELECTRONIC STABILITY CONTROL (ESC)20
POWER TRAIN19
FUEL/PROPULSION SYSTEM10
AIR BAGS9
STEERING8
STRUCTURE:BODY7
WHEELS7
SERVICE BRAKES6
VISIBILITY:SUN/MOON ROOF ASSEMBLY4
VISIBILITY:REARVIEW MIRRORS/DEVICES3
STRUCTURE3

Recalls (6)

21V19700019/03/2021

STRUCTURE:BODY:ROOF AND PILLARS

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 C

23V85400015/12/2023

STRUCTURE:BODY:ROOF AND PILLARS

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to t

16V90100014/12/2016

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA250 vehicles manufactured December 14, 2012, to April 24, 2013 equipped with gasoline engines. The affected vehicles have a fitting that connects the vacuum line to the brake booster which may break causing increased forced to b

17V62700006/10/2017

AIR BAGS:FRONTAL

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe

15V42600006/07/2015

VISIBILITY/WIPER

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to

19V78700001/11/2019

COMMUNICATION

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models

Recent Complaints

20240211CrashWHEELS

I was driving my 2014 Mercedes CLA 250 on [XXX] traveling away from Fairfax County and towards Prince William County on Christmas morning right before [XXX]. The front right passenger side wheel started shaking and then flew off. I brought the car to a stop on the left hand shoulder of the road on three wheels. My wheel hit the metal fence and then ricocheted back across to the left crossing both sides of traffic (four lanes), hitting a concrete wall and becoming airborne before landing in the

20220724FireUNKNOWN OR OTHER

my son was driving it on highway and noticed smoke and fire from rear driver side. Thankfully he was able to get car on shoulder and the whole car lit up in flame. Firefighters and Police rescued them and there was no indication on what started this fire. Police has filed report as misc that it could be from car fuel line or such, there was no other problems with car and it has been services by Mercedes dealer all along.

20210804CrashSERVICE BRAKES

Was driving on a road with 3 lanes .I was in the right lane was switching to middle when my stering and brakes just locked up I was not able to control the car I ended up all the way in the left lane crashed into a car and ended up on the divider

20210804CrashSTEERING

Was driving on a road with 3 lanes .I was in the right lane was switching to middle when my stering and brakes just locked up I was not able to control the car I ended up all the way in the left lane crashed into a car and ended up on the divider

20201204ELECTRICAL SYSTEM

MY SON HAD TO BE CUT OUT OF THE SEAT BACK BECAUSE IT WAS TOO TIGHT AND WRAPPED AROUND HIM. THE SEATBELT STRAP WAS LOCKED AND WOULD NOT EXTEND OUT AT ALL TO LOOSEN FOR EXTRA LENGTH ON THE STRAP. THE SEATBELT STRAP WAS SO TIGHT MY SONS STOMACH WAS WAS CINCHED TO THE POINT WHERE HE COULDN'T BREATH. I'M NOT SURE WHY THE SUSPENSION ON THE STRAP WAS LOCKED EVERY OTHER SEATBELT HAD EXTENDED STRAP. THIS WAS A SCARY EXPERIENCE AND COULD HAVE SEVERELY HURT MY SON. THIS IS UNACCEPTABLE FOR THE PRICE I PAID

20201204SEAT BELTS

MY SON HAD TO BE CUT OUT OF THE SEAT BACK BECAUSE IT WAS TOO TIGHT AND WRAPPED AROUND HIM. THE SEATBELT STRAP WAS LOCKED AND WOULD NOT EXTEND OUT AT ALL TO LOOSEN FOR EXTRA LENGTH ON THE STRAP. THE SEATBELT STRAP WAS SO TIGHT MY SONS STOMACH WAS WAS CINCHED TO THE POINT WHERE HE COULDN'T BREATH. I'M NOT SURE WHY THE SUSPENSION ON THE STRAP WAS LOCKED EVERY OTHER SEATBELT HAD EXTENDED STRAP. THIS WAS A SCARY EXPERIENCE AND COULD HAVE SEVERELY HURT MY SON. THIS IS UNACCEPTABLE FOR THE PRICE I PAID

20200720CrashENGINE

ON THIS DAY, I WAS NEARLY KILLED IN MY 2014 MERCEDES CLA250 4MATIC THAT STALLED ON A HIGHWAY IN NEW YORK CITY. THE CAR HAS ROUGHLY 40,300 MILES ON THE ODOMETER. I WAS DRIVING ON THE BROOKLYN QUEENS EXPRESSWAY AT 4:00AM. THE CAR'S MOTOR STALLED AND THE CAR CAME TO A STOP IN THE LEFT LANE. THERE WERE NO SHOULDERS. I ATTEMPTED TO GET THE CAR RESTARTED BUT ALL I GOT WERE FLASHING DASHBOARD LIGHTS. I ATTEMPTED TO PUT UP A WARNING TRIANGLE TO THE REAR OF THE CAR, BUT THE TRAFFIC WAS MOVING TOO QUIC

Mileage: 40,300

20200720CrashFUEL/PROPULSION SYSTEM

ON THIS DAY, I WAS NEARLY KILLED IN MY 2014 MERCEDES CLA250 4MATIC THAT STALLED ON A HIGHWAY IN NEW YORK CITY. THE CAR HAS ROUGHLY 40,300 MILES ON THE ODOMETER. I WAS DRIVING ON THE BROOKLYN QUEENS EXPRESSWAY AT 4:00AM. THE CAR'S MOTOR STALLED AND THE CAR CAME TO A STOP IN THE LEFT LANE. THERE WERE NO SHOULDERS. I ATTEMPTED TO GET THE CAR RESTARTED BUT ALL I GOT WERE FLASHING DASHBOARD LIGHTS. I ATTEMPTED TO PUT UP A WARNING TRIANGLE TO THE REAR OF THE CAR, BUT THE TRAFFIC WAS MOVING TOO QUIC

Mileage: 40,300

20200720CrashPOWER TRAIN

ON THIS DAY, I WAS NEARLY KILLED IN MY 2014 MERCEDES CLA250 4MATIC THAT STALLED ON A HIGHWAY IN NEW YORK CITY. THE CAR HAS ROUGHLY 40,300 MILES ON THE ODOMETER. I WAS DRIVING ON THE BROOKLYN QUEENS EXPRESSWAY AT 4:00AM. THE CAR'S MOTOR STALLED AND THE CAR CAME TO A STOP IN THE LEFT LANE. THERE WERE NO SHOULDERS. I ATTEMPTED TO GET THE CAR RESTARTED BUT ALL I GOT WERE FLASHING DASHBOARD LIGHTS. I ATTEMPTED TO PUT UP A WARNING TRIANGLE TO THE REAR OF THE CAR, BUT THE TRAFFIC WAS MOVING TOO QUIC

Mileage: 40,300

20200410FireSTRUCTURE:BODY

LAST WEEK ON MARCH 31ST I WENT TO TURN MY VEHICLE ON SINCE I WANTED TO MOVE IT FROM MY PARKING SPOT IN THE NEIGHBORHOOD TO MY GARAGE IN ORDER FOR ME TO GO TO THE GROCERY STORE SHORTLY WITH MY 2 MONTH OLD BABY. AS SOON AS I PUT THE KEY IN THE INGNITION SLOT AND TURN THE KEY I HEARD LIKE A ZAPPING NOISE INSTANTLY AND NOTICED IN A MATTER OF SECONDS SMOKE COMING FROM UNDERNEATH THE STEERING WHEEL AREA. SORT OF NEAR THE FLOOR OS THE DRIVERS SIDE. I IMMEDIATELY HOP OUT OF THE VEHICLE TO SEE WHAT HAD H

20200410FireELECTRICAL SYSTEM

LAST WEEK ON MARCH 31ST I WENT TO TURN MY VEHICLE ON SINCE I WANTED TO MOVE IT FROM MY PARKING SPOT IN THE NEIGHBORHOOD TO MY GARAGE IN ORDER FOR ME TO GO TO THE GROCERY STORE SHORTLY WITH MY 2 MONTH OLD BABY. AS SOON AS I PUT THE KEY IN THE INGNITION SLOT AND TURN THE KEY I HEARD LIKE A ZAPPING NOISE INSTANTLY AND NOTICED IN A MATTER OF SECONDS SMOKE COMING FROM UNDERNEATH THE STEERING WHEEL AREA. SORT OF NEAR THE FLOOR OS THE DRIVERS SIDE. I IMMEDIATELY HOP OUT OF THE VEHICLE TO SEE WHAT HAD H

20180518STRUCTURE:BODY

I WAS DRIVING MY CAR ON LOCAL STREETS, SUDDENLY I HEARD A CRACKING NOISE FROM THE SUNROOF. AFTER THAT I PULLED MY CAR ASIDE AND NOTICE THAT THERE WAS A SMALL CRACK ON THE SUNROOF. (SEE ATTACHED PHOTOS) THERE WAS NO FALLING FOREIGN OBJECTS, NO IMPACT FROM THE WEATHER. I HAVE NO CLUE WHAT IS THE CAUSE OF THE DAY CRACK. MY FIRST REACTION WAS TO CALL THE INSURANCE COMPANY AND FIND A PARKING LOT TO STORE THE CAR. AFTER I CONTACTED THE INSURANCE COMPANY AND I WAS ON MY WAY TO THE PARKING LOT, THE SUNR

Mileage: 2

20180518VISIBILITY:SUN/MOON ROOF ASSEMBLY

I WAS DRIVING MY CAR ON LOCAL STREETS, SUDDENLY I HEARD A CRACKING NOISE FROM THE SUNROOF. AFTER THAT I PULLED MY CAR ASIDE AND NOTICE THAT THERE WAS A SMALL CRACK ON THE SUNROOF. (SEE ATTACHED PHOTOS) THERE WAS NO FALLING FOREIGN OBJECTS, NO IMPACT FROM THE WEATHER. I HAVE NO CLUE WHAT IS THE CAUSE OF THE DAY CRACK. MY FIRST REACTION WAS TO CALL THE INSURANCE COMPANY AND FIND A PARKING LOT TO STORE THE CAR. AFTER I CONTACTED THE INSURANCE COMPANY AND I WAS ON MY WAY TO THE PARKING LOT, THE SUNR

Mileage: 2

20180206UNKNOWN OR OTHER

EARLY AFTERNOON WHILE JUST DRIVING OFF AN EXIT IN TN. MY SUNROOF EXPLODED CAUSING SHARDS OF GLASS TO FLY INTO MY CAR. I HAD MINOR CUTS ON MY LOWER BACK AND ARM FROM THE GLASS COVERING ME WHILE DRIVING. I WAS ABLE TO SAFELY PULL OVER TO ASSESS WHAT HAPPEN BECAUSE MY INITIAL THOUGHT WAS THAT SOMEONE WAS SHOOTING AT ME. THE DEALERSHIP IS NOT CLAIMING ANY RESPONSIBILITY FOR THIS DEFECT . THERE WERE NO OTHER CARS AROUND SO THE DAMAGED COULD NOT HAVE BEEN CAUSED BY A ROCK OR FALLING OBJECT.

Mileage: 29,000

20170202CrashELECTRONIC STABILITY CONTROL (ESC)

PURCHASED A MERCEDES CLA 250C, AND HAVE HAD IT BECAME INOPERATIVE WHILE DRIVING ON THE BELTWAY IN WASHINGTON D.C. TRAFFIC, AND MORE RECENTLY ON THE I-5 IN SAN DIEGO ON 1/21/2017 DURING RAIN AT SPEEDS OF 60+ MPH IN HEAVY TRAFFIC. THE VEHICLE DECELERATED QUICKLY AND LOST SPEED. THE CONSOLE POPPED UP FLASHING MESSAGE 'PRE-SAFE FUNCTIONS LIMITED' ON THE CONSOLE. THE VEHICLE DID NOT RESPOND TO ACCELERATOR. AFTER COASTING TO THE RIGHT SHOULDER I WAS HIT, BY A PASSING CAR, AND THE MOTORIST KEPT ON GOIN

Mileage: 20,000

20170202CrashELECTRICAL SYSTEM

PURCHASED A MERCEDES CLA 250C, AND HAVE HAD IT BECAME INOPERATIVE WHILE DRIVING ON THE BELTWAY IN WASHINGTON D.C. TRAFFIC, AND MORE RECENTLY ON THE I-5 IN SAN DIEGO ON 1/21/2017 DURING RAIN AT SPEEDS OF 60+ MPH IN HEAVY TRAFFIC. THE VEHICLE DECELERATED QUICKLY AND LOST SPEED. THE CONSOLE POPPED UP FLASHING MESSAGE 'PRE-SAFE FUNCTIONS LIMITED' ON THE CONSOLE. THE VEHICLE DID NOT RESPOND TO ACCELERATOR. AFTER COASTING TO THE RIGHT SHOULDER I WAS HIT, BY A PASSING CAR, AND THE MOTORIST KEPT ON GOIN

Mileage: 20,000

20170202CrashVEHICLE SPEED CONTROL

PURCHASED A MERCEDES CLA 250C, AND HAVE HAD IT BECAME INOPERATIVE WHILE DRIVING ON THE BELTWAY IN WASHINGTON D.C. TRAFFIC, AND MORE RECENTLY ON THE I-5 IN SAN DIEGO ON 1/21/2017 DURING RAIN AT SPEEDS OF 60+ MPH IN HEAVY TRAFFIC. THE VEHICLE DECELERATED QUICKLY AND LOST SPEED. THE CONSOLE POPPED UP FLASHING MESSAGE 'PRE-SAFE FUNCTIONS LIMITED' ON THE CONSOLE. THE VEHICLE DID NOT RESPOND TO ACCELERATOR. AFTER COASTING TO THE RIGHT SHOULDER I WAS HIT, BY A PASSING CAR, AND THE MOTORIST KEPT ON GOIN

Mileage: 20,000