2023 MAZDA CX-9

15 complaints filed with NHTSA.

15
Complaints
6
Crashes
0
Fires
2
Injuries
0
Deaths

NHTSA Safety Rating

5/5
Overall
4/5
Front Crash
5/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
UNKNOWN OR OTHER4
FORWARD COLLISION AVOIDANCE: WARNINGS2
STEERING2
SERVICE BRAKES2
AIR BAGS1
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING1
STRUCTURE:BODY1
ELECTRICAL SYSTEM1
TIRES1

Recent Complaints

20260211CrashFORWARD COLLISION AVOIDANCE: WARNINGS

On February 9, 2026, our 2023 Mazda CX‑9 experienced a sudden and complete system malfunction while being driven. Multiple system failures began approximately six minutes before the crash. During this time, the driver reported: • Total loss of steering • Complete brake failure • No response to acceleration or driver input • No ability to slow, stop, or maneuver the vehicle • No meaningful warnings that allowed corrective action The vehicle became completely uncontrollable. At the cra

20260211CrashUNKNOWN OR OTHER

On February 9, 2026, our 2023 Mazda CX‑9 experienced a sudden and complete system malfunction while being driven. Multiple system failures began approximately six minutes before the crash. During this time, the driver reported: • Total loss of steering • Complete brake failure • No response to acceleration or driver input • No ability to slow, stop, or maneuver the vehicle • No meaningful warnings that allowed corrective action The vehicle became completely uncontrollable. At the cra

20251115SERVICE BRAKES

If you press both the brake and gas at the same time (even if accidental), the onboard computer apparently thinks that the driver is confused, and it sets the gas flow to “idle”. The first time this happened was on the freeway, and I was very lucky to be able to coast into a gas station (thinking that I simply running out of gas - even though the gas gauge showed plenty of gas remaining). And so, I took it to Christian Brothers automotive the next day, and they ran extensive (and expensive)

20250809TIRES

I recently purchased a 2023 Mazda CX9 with factory installed tires, Falken Ziex CT50 A/S p255/50R20 104V M+S. I was driving on the freeway on Tuesday [XXX] going around 65-70MPH. My tire pressure light came on all of a sudden, I started to slow down and make my way over to the right lane and then shoulder to check it out and all of a sudden the tire tread completely ripped away from the rest of the tire. Some of the sidewalls stayed intact, which ultimately protected my wheel from damage. But ot

20250609SERVICE BRAKES

I brought my vehicle in on 2/22/25 for a brake issue. I had to pump the brakes every time before I stopped to get the brake pedal to work. If I just hit the brakes the pedal would go almost to the floor. Greico Mazda has attempted 4 times to fix this issue with no success and has had my car in their shop for 4 months. I am now waiting for a Mazda rep to "fly in" to look at the car. They have replaced multiple parts on the car. I no longer feel safe driving this vehicle and have limited faith in

20250514STEERING

Starting [XXX], through [XXX], we began receiving multiple "Critical Vehicle Malfunction" alerts (46 alert messages)via the Mazda app, including "Parking Brake Malfunction" and "Electric Parking Brake Malfunction." During this time, the vehicle experienced delayed starts and eventually required a jump-start. We brought it to the dealership multiple times to show the messages, before our 3-year/36,000-mile B2B warranty expired, but the issues were dismissed until the battery was finally replaced.

20250514ELECTRICAL SYSTEM

Starting [XXX], through [XXX], we began receiving multiple "Critical Vehicle Malfunction" alerts (46 alert messages)via the Mazda app, including "Parking Brake Malfunction" and "Electric Parking Brake Malfunction." During this time, the vehicle experienced delayed starts and eventually required a jump-start. We brought it to the dealership multiple times to show the messages, before our 3-year/36,000-mile B2B warranty expired, but the issues were dismissed until the battery was finally replaced.

20250514UNKNOWN OR OTHER

Starting [XXX], through [XXX], we began receiving multiple "Critical Vehicle Malfunction" alerts (46 alert messages)via the Mazda app, including "Parking Brake Malfunction" and "Electric Parking Brake Malfunction." During this time, the vehicle experienced delayed starts and eventually required a jump-start. We brought it to the dealership multiple times to show the messages, before our 3-year/36,000-mile B2B warranty expired, but the issues were dismissed until the battery was finally replaced.

20240102STRUCTURE:BODY

What component or system failed or malfunctioned, and is it available for inspection upon request? **Automated liftgate failure with risk of crushing. When pressing the automatic liftgate button, if there is an obstruction, the liftgate has unreliable/ineffective sensors ("jam-safe equipment") to prevent items and body parts from being crushed. In my instance, items in the trunk were crushed until the fuse blew for the liftgate. I believe this could have caused serious harm if a body part was ac

20231207CrashSTEERING

The contact owns a 2023 Mazda CX-9. The contact stated while driving at 30 MPH, the steering wheel was seized and the brake pedal stiffened. The contact stated as a result of the failure, the vehicle crashed into a ditch and crashed into a tree. The contact stated that the air bags did not deploy. The contact stated that his wife was a passenger in the vehicle and was seated in the front passenger seat. There were no injuries sustained. The front driver's side of the vehicle was damaged during t

Mileage: 12,100

20230804UNKNOWN OR OTHER

While driving down a 55mph highway with no cars around, our sunroof imploded with a loud crashing sound and spreading glass shards all over our car over all of the occupants including children. It was a cloudy day and the temperatures were in the low 70’s and our sliding fabric cover was open at the time. The dealer has the car as of today but claims that anything glass is not typically covered under warranty.

20230414CrashAIR BAGS

I was approaching Breezewood, Pa coming south on 70 into town from Hagerstown. Traffic comes to a stop awaiting a light that stops the highway traffic before allowing people to proceed through Breezewood and then continue on 70 out of town. I had plenty of warning as traffic slows first from 55 to 45, then to 35 before the light. As I applied pressure to the brakes the vehicle would not slow down. I released them once and reapplied and it felt as if they were doing nothing to slow me down.

20230414CrashFORWARD COLLISION AVOIDANCE: WARNINGS

I was approaching Breezewood, Pa coming south on 70 into town from Hagerstown. Traffic comes to a stop awaiting a light that stops the highway traffic before allowing people to proceed through Breezewood and then continue on 70 out of town. I had plenty of warning as traffic slows first from 55 to 45, then to 35 before the light. As I applied pressure to the brakes the vehicle would not slow down. I released them once and reapplied and it felt as if they were doing nothing to slow me down.

20230414CrashFORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I was approaching Breezewood, Pa coming south on 70 into town from Hagerstown. Traffic comes to a stop awaiting a light that stops the highway traffic before allowing people to proceed through Breezewood and then continue on 70 out of town. I had plenty of warning as traffic slows first from 55 to 45, then to 35 before the light. As I applied pressure to the brakes the vehicle would not slow down. I released them once and reapplied and it felt as if they were doing nothing to slow me down.

20230224UNKNOWN OR OTHER

This vehicle does not have a Traction Control Device switch to manually turn off. In snowing conditions and trying to ascend a grade, the TCD activates and eventually you become disabled in the roadway. I looked into the car manual and it does locate where the switch should be located, however my vehicle switch button is a blank button. I phoned my Dealership and reported the problem. They advised other vehicles in their lot did not have the switch as well. No other advice was explained. I