2020 MAZDA CX-5

136 complaints filed with NHTSA.

136
Complaints
14
Crashes
0
Fires
9
Injuries
0
Deaths

NHTSA Safety Rating

5/5
Overall
5/5
Front Crash
5/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
ELECTRICAL SYSTEM25
UNKNOWN OR OTHER22
ENGINE14
SERVICE BRAKES11
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING7
POWER TRAIN7
STRUCTURE:BODY5
FORWARD COLLISION AVOIDANCE: WARNINGS5
VEHICLE SPEED CONTROL4
EXTERIOR LIGHTING4
AIR BAGS4
LANE DEPARTURE: BLIND SPOT DETECTION4
FUEL/PROPULSION SYSTEM3
VISIBILITY/WIPER3
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL3

Recent Complaints

20260217POWER TRAIN

Started smelling burning oil in 2020 Mazda CX-5 non turbo with 34,000 miles. Auto shop states it is a cracked cylinder that will cost over $7,000 to repair. A Google search shows it is a known issue but Mazda has not extended the warranty for non-turbo models.

20260106POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

The contact owned a 2020 Mazda CX-5. The contact stated that while driving under 45 MPH, the TCM received a false data sensor warning, causing the vehicle to enter LIMP Mode. The contact stated that during the failure, the smart brake feature, Adaptive Cruise Control, and other unknown ADS features and warning lights were illuminated. The contact stated that the failure with the ADS system prompted the vehicle to come to a complete stop while driving 45 MPH. The contact parked and turned off the

Mileage: 140,000

20251104POWER TRAIN

Vehicle suffering from Mazda TSB 05-005/23 Chirping noise from Transaxle on 3rd to 4th gear upshift. Vehicle diagnosed by dealership as needing new Transaxle on 17OCT25. Diagnosis stated issue started ~32k miles.

20251101UNKNOWN OR OTHER

THE SUNROOF EXPLODED NORMAL TEMPS in CHICAGO IL Halloween Hight 60 desgres on while driving on HWY

20251101STRUCTURE

SUNROOF EXPLODING - 2020 Cx5 I've seen other reports on mazda forums happending on cx the sunroofs RANDOM normal temp in chicago IL on Halloween night

20251001POWER TRAIN

The issue is iron is depositing in the transmission due to a bad torque converter, this is a known issue with mazda and it doesn't seem to be something they are willing to cover and many people are experiencing this especially with the cx5 models. It causes jerking and chirping noise, plus will eventually ruin the transmission and will cause serious safety issues. Just look into the reddit threads

20251001ELECTRICAL SYSTEM

I purchased this vehicle as a used car from a dealership. On my way home, the infotainment panel began to shout at top volume that this is the volume that navigation would be set at. The volume was so loud that it was startling, and it continued on until I had to pull over. I contacted the dealer, but they offered no assistance. The car continues to control itself at the panel ferning with the use of android auto so that you can't use your phone GPS for directions. The radio will control itself,

20250930POWER TRAIN

Driving about 20 to 35 mph accelerating I would get a distinctive one time chirp noise with a little bit of a stutter It happens every time I go about that speed accelerating. Thankfully my car was under pre-owned warranty but I have to get now. Three transmission flushes I have to pay $400 for and they have to replace a torque converter. I just got the car 10 days ago and only has 61,000 mi on it. Over the long term this could damage the transmission cause more and more issues

20250927UNKNOWN OR OTHER

The ongoing “ghost touch” defect in Mazda infotainment systems is a serious safety hazard that should have triggered a recall. This issue affects vehicles from model years 2016 through 2023 and stems from a design flaw present from the beginning. While driving, the system can suddenly take control of the screen—changing settings, switching stations, adjusting navigation, and even blasting the volume to maximum without driver input. On multiple occasions, I have been driving at freeway spe

20250925ENGINE AND ENGINE COOLING

The contact owns a 2020 Mazda CX-5. The contact stated that while the cruise control was activated and driving 65 MPH in the middle lane of a busy six-lane highway, the contact depressed the accelerator pedal, and the vehicle was suddenly stalled and coasted to a complete stop in the middle of the highway. The contact was able to restart the vehicle to continue driving. The vehicle was later taken to the local dealer, who was unable to determine the cause of the failure and was unable to confirm

Mileage: 32,000

20250925VEHICLE SPEED CONTROL:CRUISE CONTROL

The contact owns a 2020 Mazda CX-5. The contact stated that while the cruise control was activated and driving 65 MPH in the middle lane of a busy six-lane highway, the contact depressed the accelerator pedal, and the vehicle was suddenly stalled and coasted to a complete stop in the middle of the highway. The contact was able to restart the vehicle to continue driving. The vehicle was later taken to the local dealer, who was unable to determine the cause of the failure and was unable to confirm

Mileage: 32,000

20250827FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle of traffic going between 40 and 75 miles per hour.

20250827LANE DEPARTURE: BLIND SPOT DETECTION

While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle of traffic going between 40 and 75 miles per hour.

20250827FORWARD COLLISION AVOIDANCE: WARNINGS

While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle of traffic going between 40 and 75 miles per hour.

20250822AIR BAGS

While traveling on an Interstate highway, my passenger side curtain airbag suddenly deployed without any warning while I was driving. There was no collision or impact, there was no debris on the road, or any significant bumps in the road. There was a very loud explosive sound and then my entire passenger side was covered in blue. The sound was so loud that it left my ears ringing and left me badly shaken up. I lost all visibility out of my passenger side as all of my side windows and mirror

20250815UNKNOWN OR OTHER

Display screen (Infotainment system) will randomly change the settings of my vehicle and call people or change display features or volume control or directions that is distracting and dangerous to me as I drive.

20250801ELECTRICAL SYSTEM

The infotainment screen in the vehicle suffers from Phantom/Ghost touching, rending a safety hazard as while following navigation it can act on it's own, becoming a large distraction.

20250801UNKNOWN OR OTHER

The infotainment screen in the vehicle suffers from Phantom/Ghost touching, rending a safety hazard as while following navigation it can act on it's own, becoming a large distraction.

20250730UNKNOWN OR OTHER

Mazda has a known issue with their infotainment system and ghost touch. There was a recent lawsuit but ghost touch is not covered under the class action lawsuit. The screen will call people, change setting, and just click a bunch of things. This is extremely distracting when driving if I’m constantly having to fight to stay on my navigation screen and make sure it is not calling people. It’s a very well known issue that Mazda will not fix it and quotes around $500-700 to fix with a part that

20250729ENGINE

I noticed an oil leak. I had it diagnosed and its a crack in the cylinder head, right above the exhaust manifold. This is known issue for Mazda's online. There is oil spilling everywhere. The oil burns off as it is driving. Smoke fills my car.