2004 JEEP GRAND CHEROKEE

1572 complaints filed with NHTSA.

1572
Complaints
149
Crashes
33
Fires
106
Injuries
3
Deaths

Complaints by Component

ComponentCount
AIR BAGS317
ELECTRICAL SYSTEM124
SEATS106
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR87
STEERING57
VEHICLE SPEED CONTROL56
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM56
VISIBILITY49
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER39
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS38
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR38
ENGINE35
UNKNOWN OR OTHER33
SERVICE BRAKES, HYDRAULIC33
ENGINE AND ENGINE COOLING25

Recalls (14)

15V04600028/01/2015

AIR BAGS:FRONTAL

Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30,

15V67300019/10/2015

AIR BAGS:SIDE/WINDOW

Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM

06E06400017/07/2006

EXTERIOR LIGHTING

CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED

06E02200013/03/2006

SERVICE BRAKES, HYDRAULIC

CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE

06E02300013/03/2006

EXTERIOR LIGHTING:HEADLIGHTS

CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPME

09E02500011/05/2009

EXTERIOR LIGHTING:HEADLIGHTS

DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES

03V07900010/03/2003

STEERING:GEAR BOX (OTHER THAN RACK AND PINION)

ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.

09V11700009/04/2009

SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.

12V52700008/11/2012

AIR BAGS

Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the f

06V19700007/06/2006

SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.

09E01200007/04/2009

EXTERIOR LIGHTING

SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES

04V11200004/03/2004

ELECTRICAL SYSTEM:STARTER ASSEMBLY

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.

04V04800003/02/2004

EQUIPMENT:OTHER:LABELS

ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.

06E01100001/02/2006

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE AR

Recent Complaints

20211205CrashAIR BAGS

On 10/21/21 myself and my child (rear passenger in booster safety seat) were in a solo vehicle accident that resulted in our vehicle hitting an embankment before rolling 3x landing on the wheels again in the right position on the same side of vehicle we originally had impact. We were less than 1 mile from our home, headed to school, there was no unsafe conditions, and I don't have any memory of the morning or accident due to severe injury and brain injury, but there's no reason or logical reason

20211205CrashSTRUCTURE:BODY

On 10/21/21 myself and my child (rear passenger in booster safety seat) were in a solo vehicle accident that resulted in our vehicle hitting an embankment before rolling 3x landing on the wheels again in the right position on the same side of vehicle we originally had impact. We were less than 1 mile from our home, headed to school, there was no unsafe conditions, and I don't have any memory of the morning or accident due to severe injury and brain injury, but there's no reason or logical reason

20211205CrashVEHICLE SPEED CONTROL

On 10/21/21 myself and my child (rear passenger in booster safety seat) were in a solo vehicle accident that resulted in our vehicle hitting an embankment before rolling 3x landing on the wheels again in the right position on the same side of vehicle we originally had impact. We were less than 1 mile from our home, headed to school, there was no unsafe conditions, and I don't have any memory of the morning or accident due to severe injury and brain injury, but there's no reason or logical reason

20200902CrashSERVICE BRAKES

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER SHIFTING FROM REVERSE TO DRIVE AND PRESSING ON THE BRAKE, THE VEHICLE ACCELERATED. THE CONTACT STATED THE MORE HE PRESSED THE BRAKE, THE MORE THE VEHICLE ACCELERATED. THE VEHICLE SLIGHTLY CONTACTED ANOTHER VEHICLE IN THE CONTACT'S DRIVEWAY. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE CURRENTLY SITS UNREPAIRED IN THE CONTACT'S DRIVEWAY. THE FAILURE MILEAGE WAS 124,000. *DT*JB

Mileage: 124,000

20200714CrashAIR BAGS

I WAS DRIVING ON THE HIGHWAY AND HIT ANOTHER CAR THAT WAS STATIONARY ON THE SIDE OF THE ROAD. I HAD IMPACT ON THE RIGHT FRONT PASSENGER SIDE OF MY TRUCK, FLIPPING THEIR CAR AS WELL AS MY TRUCK. MY AIRBAGS DID NOT DEPLOY. I HAD NO INDICATION LIGHTS ON MY DASH AND HAD NO KNOWN ELECTRICAL ISSUES. LUCKY THE CAR I HIT WAS UNOCCUPIED AND I RECIEVED A FEW MINOR INJURIES.

Mileage: 242,000

20200714CrashSTRUCTURE:BODY

I WAS DRIVING ON THE HIGHWAY AND HIT ANOTHER CAR THAT WAS STATIONARY ON THE SIDE OF THE ROAD. I HAD IMPACT ON THE RIGHT FRONT PASSENGER SIDE OF MY TRUCK, FLIPPING THEIR CAR AS WELL AS MY TRUCK. MY AIRBAGS DID NOT DEPLOY. I HAD NO INDICATION LIGHTS ON MY DASH AND HAD NO KNOWN ELECTRICAL ISSUES. LUCKY THE CAR I HIT WAS UNOCCUPIED AND I RECIEVED A FEW MINOR INJURIES.

Mileage: 242,000

20200218CrashAIR BAGS

TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED THE VEHICLE INDEPENDENTLY DRIFTED INTO THE RIGHT LANE AND THE CONTACT CORRECT THE VEHICLE DRIVING BACK INTO THE LEFT LANE. THE VEHICLE THEN STARTED TO SWAY IN AND SPUN OUT OF CONTROL COLLIDING WITH THE GUARDRAIL. THE CONTACT STATED THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE AS SHE SUSTAINED WHIPLASH AND BRUISING. A POLICE REPORT WAS FILED. THE VEHICL

20191028CrashELECTRICAL SYSTEM

I WAS ON MY WAY HOME FROM WORK AT 1145PM WHEN OUT OF NO WEAR THE HEADLIGHTS WENT OUT ? THE TURNING SIGNALS WORKED BUT HEADLIGHTS WENT OUT AND WOULDNT COME BACK ON, THIS HAS HAPPENED A FEW OTHER TIMES BUT WHEN I HAD THE AUTOSHOP LOOK AT IT THEY COULDN'T FIND A ISSUE? TONIGHT WHEN THE HEADLIGHTS SHUT OFF I COULDNT SEE ANYTHING CAUSING ME TO GO INTO THE DITCH AND BACK ON THE ROAD CAUSING DAMAGES TO FRONT BUMPER ,RADIATOR, UNDERCARRIAGE!!! THIS IS A DANGEROUS ISSUE AND WHEN I TALKED TO OTHER JEEP OW

Mileage: 121,989

20191028CrashEXTERIOR LIGHTING

I WAS ON MY WAY HOME FROM WORK AT 1145PM WHEN OUT OF NO WEAR THE HEADLIGHTS WENT OUT ? THE TURNING SIGNALS WORKED BUT HEADLIGHTS WENT OUT AND WOULDNT COME BACK ON, THIS HAS HAPPENED A FEW OTHER TIMES BUT WHEN I HAD THE AUTOSHOP LOOK AT IT THEY COULDN'T FIND A ISSUE? TONIGHT WHEN THE HEADLIGHTS SHUT OFF I COULDNT SEE ANYTHING CAUSING ME TO GO INTO THE DITCH AND BACK ON THE ROAD CAUSING DAMAGES TO FRONT BUMPER ,RADIATOR, UNDERCARRIAGE!!! THIS IS A DANGEROUS ISSUE AND WHEN I TALKED TO OTHER JEEP OW

Mileage: 121,989

20190809FireELECTRICAL SYSTEM

I GOT A SHORT CIRCUIT BY THE AIR CONDITIONER. IT CAUGHT FIRE AND BURNED THE WHOLE INSIDE OF MY CAR.

Mileage: 120,000

20190429CrashAIR BAGS

TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE CONTACT CRASHED THE VEHICLE INTO A POLE. HILLSTOP MOTORS IGNORED 2 IMPORTANT SAFETY RECALLS SINCE 8/25/15. CONSUMER PURCHASED DEFECTIVE VEHICLE ON 03/29/18. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE

Mileage: 43,000

20190429CrashSEAT BELTS

TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE CONTACT CRASHED THE VEHICLE INTO A POLE. HILLSTOP MOTORS IGNORED 2 IMPORTANT SAFETY RECALLS SINCE 8/25/15. CONSUMER PURCHASED DEFECTIVE VEHICLE ON 03/29/18. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE

Mileage: 43,000

20181203FireELECTRICAL SYSTEM

SEAT HEATER WIRING INSIDE BOTH FRONT SEATS CRACKED AT SEAT HEATER ELEMENTS CAUSING ELECTRICAL RESISTANCE AND MELTING OF SEAT CUSHION MATERIAL SURROUNDING WIRING. THIS DEFECT WAS PREVIOUSLY ADDRESSED VIA SAFETY RECALL 09V11700 IN 2009. CHRYSLER CLAIMED MY VEHICLE HAD RECEIVED THE SAFETY RECALL, AND THE PARTS ARE ONLY WARRANTED FOR 2 YEARS. IF THIS IS TRUE, THE NEW PARTS HAVE THE SAME FIRE HAZARD AS THE OLD PARTS.

Mileage: 120,000

20181203FireSEATS

SEAT HEATER WIRING INSIDE BOTH FRONT SEATS CRACKED AT SEAT HEATER ELEMENTS CAUSING ELECTRICAL RESISTANCE AND MELTING OF SEAT CUSHION MATERIAL SURROUNDING WIRING. THIS DEFECT WAS PREVIOUSLY ADDRESSED VIA SAFETY RECALL 09V11700 IN 2009. CHRYSLER CLAIMED MY VEHICLE HAD RECEIVED THE SAFETY RECALL, AND THE PARTS ARE ONLY WARRANTED FOR 2 YEARS. IF THIS IS TRUE, THE NEW PARTS HAVE THE SAME FIRE HAZARD AS THE OLD PARTS.

Mileage: 120,000

20181022AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED MINOR BURNS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED ILDERTON DODGE CHRYSLER JEEP RAM AT (336) 804-8536 (LOCATED AT 701 S MAIN ST, HIGH POINT, NC 27260) AND WAS INFORMED THAT SOMEONE WOULD COME OUT TO INSPECT THE VEHICLE. THE CONTACT STATED THAT NO O

Mileage: 177,000

20171215FireSERVICE BRAKES

THE BREAK TAIL LAMP SHOTS OUT AND HAD TO REPLACE THE UNIT TWICE THIS YEAR AND THE WAS WIRING SHOTS TO THE BREAK LIGHT AND IT COST ME $1500 FOR THE BREAK LIGHT WIRING SHOT AND THE TAIL LIGHT ASSEMBLE. I HAVE HAD THIS PROBLEM FOR 3 YRS CONSECUTIVE AND I THINK IT IS A SAFETY ISSUE SINCE IT IS THE BREAKS LIGHTING AND THEIR HAS BEEN MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE FOR THIS VEHICLE ON LINE. I THINK THAT CHRYSLER SHOULD RECALL ALL THIS VEHICLES AND REWIRE THEM FOR FREE SINCE IT IS A SAFETY

Mileage: 91,789

20171215FireELECTRICAL SYSTEM

THE BREAK TAIL LAMP SHOTS OUT AND HAD TO REPLACE THE UNIT TWICE THIS YEAR AND THE WAS WIRING SHOTS TO THE BREAK LIGHT AND IT COST ME $1500 FOR THE BREAK LIGHT WIRING SHOT AND THE TAIL LIGHT ASSEMBLE. I HAVE HAD THIS PROBLEM FOR 3 YRS CONSECUTIVE AND I THINK IT IS A SAFETY ISSUE SINCE IT IS THE BREAKS LIGHTING AND THEIR HAS BEEN MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE FOR THIS VEHICLE ON LINE. I THINK THAT CHRYSLER SHOULD RECALL ALL THIS VEHICLES AND REWIRE THEM FOR FREE SINCE IT IS A SAFETY

Mileage: 91,789

20171215FireEXTERIOR LIGHTING

THE BREAK TAIL LAMP SHOTS OUT AND HAD TO REPLACE THE UNIT TWICE THIS YEAR AND THE WAS WIRING SHOTS TO THE BREAK LIGHT AND IT COST ME $1500 FOR THE BREAK LIGHT WIRING SHOT AND THE TAIL LIGHT ASSEMBLE. I HAVE HAD THIS PROBLEM FOR 3 YRS CONSECUTIVE AND I THINK IT IS A SAFETY ISSUE SINCE IT IS THE BREAKS LIGHTING AND THEIR HAS BEEN MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE FOR THIS VEHICLE ON LINE. I THINK THAT CHRYSLER SHOULD RECALL ALL THIS VEHICLES AND REWIRE THEM FOR FREE SINCE IT IS A SAFETY

Mileage: 91,789

20171119CrashAIR BAGS

HAD A CAR ACCIDENT FEW DAYS AGO AND THE AIR BAGS DID NOT DEPLOYED AT EITHER SIDE. ALSO, THE STEERING COLUMN IS STACK IN LOWER LEVEL, THE MECHANIC SAID IT IS BROKEN INSIDE, NEEDED TO BE REPLACED.

Mileage: 125,700

20171119CrashSTEERING

HAD A CAR ACCIDENT FEW DAYS AGO AND THE AIR BAGS DID NOT DEPLOYED AT EITHER SIDE. ALSO, THE STEERING COLUMN IS STACK IN LOWER LEVEL, THE MECHANIC SAID IT IS BROKEN INSIDE, NEEDED TO BE REPLACED.

Mileage: 125,700