2018 JEEP CHEROKEE
950 complaints filed with NHTSA.
NHTSA Safety Rating
Complaints by Component
| Component | Count |
|---|---|
| POWER TRAIN | 269 |
| ELECTRICAL SYSTEM | 182 |
| UNKNOWN OR OTHER | 170 |
| ENGINE | 153 |
| SERVICE BRAKES | 33 |
| STEERING | 28 |
| FUEL/PROPULSION SYSTEM | 25 |
| VEHICLE SPEED CONTROL | 19 |
| ELECTRONIC STABILITY CONTROL (ESC) | 15 |
| AIR BAGS | 15 |
| SUSPENSION | 8 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 4 |
| STRUCTURE:BODY | 3 |
| SEAT BELTS | 3 |
| ENGINE AND ENGINE COOLING | 3 |
Recalls (7)
EQUIPMENT:OTHER:LABELS
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicl
POWER TRAIN
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee all-wheel-drive vehicles. The bearing cage for the right front halfshaft assembly may not have been properly heat treated, possibly resulting in the bearing cage breaking and a potential halfshaft assembly failure.
ENGINE AND ENGINE COOLING:ENGINE
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
ELECTRICAL SYSTEM:WIRING
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 J
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee vehicles equipped with a 2.4L engine. These vehicles may have been manufactured with a fuel tube that may leak fuel into the engine compartment.
Recent Complaints
1. The Power Transfer Unit (PTU) and transfer case have failed. The vehicle was initially suspected to have a wheel bearing issue due to a howling noise during the test drive. However, after purchase, the noise worsened significantly. An independent repair shop diagnosed the vehicle and confirmed that the transfer case and bearings are defective and unsafe. The vehicle is currently at the dealership and is available for inspection upon request. 2. I was informed by a certified mechanic that the
1. The Power Transfer Unit (PTU) and transfer case have failed. The vehicle was initially suspected to have a wheel bearing issue due to a howling noise during the test drive. However, after purchase, the noise worsened significantly. An independent repair shop diagnosed the vehicle and confirmed that the transfer case and bearings are defective and unsafe. The vehicle is currently at the dealership and is available for inspection upon request. 2. I was informed by a certified mechanic that the
Service shifter message and all gear indicator lights on PRND. Seeing common problem and a Technical Bulletin on 2014-2018 Jeep Cherokees
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving at 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the engine seized. Several unknown warning lights were illuminated. The vehicle coasted to the side of the road, where the vehicle failed to restart. The contact stated that the engine made an abnormal sound, and the transmission failed t
Mileage: 100,000
The 4x4 system, bad PTU actuator. Yes. 2. Power loss can cause an accident at any given moment putting Not just you but other drivers at risk. 3. I took it too dealership today bad PTU actuator. Donât have that amount of money to get it fixed. 4. Yes by the dealership. 5. Just an intermittent Svc 4wd light I just bought the car off auction about a month ago and had this issue since the very first day of buying. Read a lot about these cars and the 2018 Jeep Cherokee whole PTU should have a reca
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, the transmission shifted into neutral(N) unintendedly. There was no warning light illuminated. The contact pulled over and restarted the vehicle after the failure. Additionally, while the vehicle was in park(P), the vehicle roll backwards, and the parking brak
Mileage: 85,000
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not available for a year. The manufacturer was made aware of the issue and provided a reference number; however, it did not provide any information on parts
In Jan 2025 I received a recall notice regarding the PTU unit. The notice indicated that I could esperience loss of power and the inability to use park. However, when speaking to Mopar abot it they say it is safe to drive!!! What the hell is safe about driving a vehicle that can loose power?? Or one that you can't use Park??? It's been a damn year!!! I find it real hard to believe that it takes that long. What is REALLY going on??? I need my car daily!!!! It needs to safe to drive!!! PERIOD!!!
The contact owns a 2018 Jeep Cherokee. The contact stated that the 4WD feature was inoperable. The contact stated that the PTU splines were worn, preventing the engagement of the 4WD feature, and potentially preventing the vehicle from remaining unmovable while shifted to park(P). The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufact
Mileage: 149,000
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving over bumps on the roadway, the transmission shifted out of gear. There was an abnormal banging sound while shifting gears. The transmission disengaged while in the park(P). There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired.
Mileage: 80,075
Service 4WD indicator showing PTU issue. My vehicle is not included in the recall, but this issue seems to be the same one noted.
The contact owns a 2018 Jeep Grand Cherokee. The contact research was made aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that there no recall associated with the VIN. However, the contact stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made a
The PTU went bad and had to have replaced. And after researching, see that it is a known issue and not sure why my VIN number isn't covered when I had the exact issue that is being recalled.
The vehicle experienced a powertrain failure involving the Power Transfer Unit (PTU). On June 19, 2025, the vehicle was inspected at Dobbs Tire & Auto at approximately 154,548 miles after a grinding noise and drivetrain noise were observed. The shop found metal shavings in the rear differential fluid and advised the vehicle be taken to a Jeep dealership. Because the vehicle was originally purchased from Cassens Jeep, it was taken there for further diagnosis. On August 28, 2025, the vehicle was i
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the âService 4-WDâ warning light was illuminated. While driving at various speeds and accelerating, there was a clunking sound coming from underneath the vehicle. Additionally, the mil
Mileage: 131,021
PTU/transfer case issues under 50,000 miles, jeep randomly shuts off 4wd in dangerous areas without any warning
PTU/transfer case issues under 50,000 miles, jeep randomly shuts off 4wd in dangerous areas without any warning
Less than 57,000 miles on vehicle. January 3, 2026. Parking brake engaged and froze. Interrupted driving. Got vehicle home. "Service Brake" came on. Attempted all recommended actions to disengage Parking Brake. Parking Brake continued engagement and the Vehicle cannot be driven.
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the representatives at the Mopar Hotline would disconnect the call ,and the Mopar website was always
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 MPH, there was smoke coming from underneath the hood with a burning odor. The contact pulled over to the side of the road to allow the smoke to clear. There was no warning light illuminated. The contact was able to drive to the residence. The vehicle was later towed
Mileage: 114,000