2002 GMC ENVOY

626 complaints filed with NHTSA.

626
Complaints
55
Crashes
14
Fires
59
Injuries
2
Deaths

Complaints by Component

ComponentCount
POWER TRAIN:AUTOMATIC TRANSMISSION49
ELECTRICAL SYSTEM46
AIR BAGS26
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE25
ENGINE AND ENGINE COOLING24
ENGINE AND ENGINE COOLING:ENGINE20
FUEL/PROPULSION SYSTEM18
VISIBILITY:REARVIEW MIRRORS/DEVICES17
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR16
ENGINE15
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN14
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)13
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM12
FUEL SYSTEM, GASOLINE12
EXTERIOR LIGHTING12

Recalls (14)

04V20100028/04/2004

SEAT BELTS

CERTAIN LIGHT DUTY PICKUP TRUCKS AND SPORT UTILITY VEHICLES FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, "SEAT BELT ASSEMBLIES." ONE OF THE TWO SENSORS IN THE DRIVER'S AND FRONT PASSENGER'S SEAT BELT RETRACTORS COULD BE INOPERATIVE. THE SEAT BELT RETRACTORS WILL LOCK WHEN THE

07E01400026/02/2007

EXTERIOR LIGHTING:HEADLIGHTS

CERTAIN MAXZONE HEADLIGHT ASSEMBLIES, DEPO BRAND, P/NO 335-1120L-AS, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR THE ABOVE LISTED PASSENGER VEHICLES. DURING PRODUCTION THE LAMP HOUSING SHAPE DEFORMED DISTORTING THE ASSEMBLY ANGLE OF THE REFLECTOR AND INFLUENCED THE AIMING POSITION. THESE HEADLAMPS F

02V12100023/08/2002

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

ON CERTAIN SPORT UTILITY VEHICLES, A FUEL FILTER FITTING CAN BECOME DISCONNECTED. IF THIS WERE TO OCCUR WHILE ATTEMPTING TO START THE ENGINE, A NO-START CONDITION WOULD RESULT AND FUEL WOULD BE PUMPED OUT THE FUEL FILTER ONTO THE GROUND.

04V28900023/06/2004

ENGINE AND ENGINE COOLING

SOME SPORT UTILITY VEHICLES EQUIPPED WITH AN ELECTRONICALLY CONTROLLED AIR SUSPENSION (ECAS) HAVE A CONDITION IN WHICH THE ECAS MAY PRODUCE A BRIEF ELECTRICAL SPIKE WHILE THE VEHICLE IS OPERATING. THIS ELECTRICAL SPIKE CAN DISRUPT THE POWERTRAIN CONTROL MODULE (PCM) CAUSING THE VEHICLE TO STALL.

03V09600019/03/2003

ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

CERTAIN SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARDS NO. 101, "CONTROL LOCATION, IDENTIFICATION, AND ILLUMINATION" AND NO. 208, "OCCUPANT CRASH PROTECTION." THESE VEHICLES HAVE AN INTERMITTENT CONDITION DURING VEHICLE START-UP IN WHICH THE IN

01V33400017/10/2001

POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES EQUIPPED WITH 4-WHEEL DRIVE. THE CALIBRATION OF THE TRANSFER CASE CONTROL MODULE COULD CAUSE INSUFFICIENT HIGH SPEED GEAR ENGAGEMENT.

01V15800016/05/2001

STRUCTURE:BODY

VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACTS." THESE VEHICLES HAVE A CONSOLE COVER/ARMREST LID LATCH THAT COULD RELEASE AT LESS THAN THE 10G VERTICAL LOAD REQUIREMENT OF THE STANDARD.

03V25000015/07/2003

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

CERTAIN MINIVANS, PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 225, "CHILD RESTRAINT ANCHORAGE SYSTEM." THE OWNER'S MANUAL DOES NOT EXPLAIN THE MEANING OF THE LOCATION SYMBOLS FOR THE CHILD RESTRAINT LOWER UNIVERSAL ANCHORAGE

01V12600012/04/2001

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. UNDER CERTAIN CIRCUMSTANCES THE FRONT LOWER CONTROL ARM BRACKETS MAY FRACTURE. THIS FRACTURE COULD RESULT IN SEPARATION OF THE FRONT LOWER CONTROL ARM FROM THE FRAME.

02V22200009/08/2002

AIR BAGS:FRONTAL

CERTAIN PASSENGER, MINI VANS, AND SPORT UTILITY VEHICLES HAVE AN AIR BAG INFLATOR ON THE DRIVER'S SIDE THAT COULD FRACTURE AT A WELD DURING A DEPLOYMENT.

03V07500006/03/2003

POWER TRAIN:AUTOMATIC TRANSMISSION

CERTAIN SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION." THESE VEHICLES ARE EQUIPPED WITH A MECHANICAL OVERRIDE THAT COULD ALLOW THE IGNITION KEY TO BE REMOVED WITH THE SHIFT LEVER IN A POSITION OTHER THAN PARK. IN AD

01V28300005/09/2001

POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)

VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES (4 WHEEL-DRIVE). SOME OF THESE VEHICLES WERE BUILT WITH A RANGE SHIFT COLLAR IN THE TRANSMISSION TRANSFER CASE THAT CONTAINS CRACKS.

02V27300004/10/2002

STRUCTURE:BODY

CERTAIN SPORT UTILITY VEHICLES ARE MISSING WELDS ON THE REAR FLOOR PLAN.

04V04600004/02/2004

VISIBILITY:WINDSHIELD WIPER/WASHER

CERTAIN SPORT UTILITY VEHICLES HAVE WINDSHIELD WIPER SYSTEMS THAT WILL NOT TURN ON, CEASE OPERATION WHILE IN USE, FAIL TO TURN OFF/ON BY THEMSELVES (MOISTURE SENSITIVE WIPER SYSTEM), OR HAVE CONTINUOUS WINDSHIELD WASHER PUMP OPERATION BECAUSE THE PRESENCE OF WATER WITHIN THE WIPER MODULES CAN EITHER

Recent Complaints

20200831CrashAIR BAGS

I WAS IN AN ACCIDENT AND HIT ON BROADSIDE ON THE PASSENGER SIDE AND DRIVER FRONT CORNER. THE AIR BAGS DID NOT GO OFF. THEY SAY SERVICE SOON. THE SEAT BELT HURT ME AS WELL. IT DID NOT LOCK. I WAS INJURED WITH A TORN LABRUM, BACK AND NECK INJURIES. HEAD TOO. I WAS MOVING AND I WAS HIT ON THE DRIVERS SIDE AND THEN PUSHED INTO ANOTHER CAR. I WAS ON A CITY STREET. 14 MILE NEAR MOUNT 7-22

Mileage: 170,000

20200831CrashSTRUCTURE:BODY

I WAS IN AN ACCIDENT AND HIT ON BROADSIDE ON THE PASSENGER SIDE AND DRIVER FRONT CORNER. THE AIR BAGS DID NOT GO OFF. THEY SAY SERVICE SOON. THE SEAT BELT HURT ME AS WELL. IT DID NOT LOCK. I WAS INJURED WITH A TORN LABRUM, BACK AND NECK INJURIES. HEAD TOO. I WAS MOVING AND I WAS HIT ON THE DRIVERS SIDE AND THEN PUSHED INTO ANOTHER CAR. I WAS ON A CITY STREET. 14 MILE NEAR MOUNT 7-22

Mileage: 170,000

20200831CrashSEAT BELTS

I WAS IN AN ACCIDENT AND HIT ON BROADSIDE ON THE PASSENGER SIDE AND DRIVER FRONT CORNER. THE AIR BAGS DID NOT GO OFF. THEY SAY SERVICE SOON. THE SEAT BELT HURT ME AS WELL. IT DID NOT LOCK. I WAS INJURED WITH A TORN LABRUM, BACK AND NECK INJURIES. HEAD TOO. I WAS MOVING AND I WAS HIT ON THE DRIVERS SIDE AND THEN PUSHED INTO ANOTHER CAR. I WAS ON A CITY STREET. 14 MILE NEAR MOUNT 7-22

Mileage: 170,000

20190629CrashSERVICE BRAKES

I BEGAN TO HAVE ISSUES WITH MY HEADLIGHTS, LOW AND HIGH BEAMS, FLICKERING OFF AND ON AT RANDOM FOR ABOUT 4 MONTHS UNTIL MY BRAKE LIGHTS STARTED TO DO THE EXACT SAME 7 MONTHS AGO AND NOW THEY HAVE QUIT WORKING ALL TOGETHER! I HAVE TAKEN THIS SUV TO 4 DIFFERENT SHOPS NOW, AND NOBODY HAS BEEN ABLE TO FIGURE OUT WHY THIS IS HAPPENING. THE LAST MECHANIC WHO ATTEMPTED TO FIX THE ISSUE, SAYS HE FOUND AN OLDER RECALL ON THE ORIGINAL MANUFACTURED TAG LIGHTS BEING MALFUNCTIONED TO THE POINT IT CAUSES ISS

Mileage: 135,000

20190629CrashELECTRICAL SYSTEM

I BEGAN TO HAVE ISSUES WITH MY HEADLIGHTS, LOW AND HIGH BEAMS, FLICKERING OFF AND ON AT RANDOM FOR ABOUT 4 MONTHS UNTIL MY BRAKE LIGHTS STARTED TO DO THE EXACT SAME 7 MONTHS AGO AND NOW THEY HAVE QUIT WORKING ALL TOGETHER! I HAVE TAKEN THIS SUV TO 4 DIFFERENT SHOPS NOW, AND NOBODY HAS BEEN ABLE TO FIGURE OUT WHY THIS IS HAPPENING. THE LAST MECHANIC WHO ATTEMPTED TO FIX THE ISSUE, SAYS HE FOUND AN OLDER RECALL ON THE ORIGINAL MANUFACTURED TAG LIGHTS BEING MALFUNCTIONED TO THE POINT IT CAUSES ISS

Mileage: 135,000

20190214CrashAIR BAGS

I WAS ON MY WAY HOME ON HWY/US 151 GOING APPROX. 55-60 MPH (65 MPH ZONE) WHEN I HIT A DEER WHICH CAUSED MY VEHICLE TO LOSE CONTROL AND SLAMMED INTO THE START OF A GUARDRAIL AT NO LESS THAN 45 MPH BRINGING MY 2002 GMC ENVOY TO A COMPLETE STOP, AT MOST 2-3 FEET FROM INITIAL IMPACT TO BE EXACT. THE AIRBAGS DID NOT DEPLOY. FRONT DASH NOR SIDE IMPACT BAGS, NOTHING. N I HIT HARD. LUCKILY I WASN'T SERIOUSLY INJURED ONLY MINOR BRUISING AND QUITE SORE FROM WHIPLASH AND BEING THROWN INTO THE DOOR AN A BIT

Mileage: 180,000

20181217FireENGINE

THE MOTOR STARTED A FIRE!

Mileage: 216,000

20171208UNKNOWN OR OTHER

I CLOSED THE REAR GLASS WINDOW HATCH AND THE GLASS EXPLODED. THE SHATTERED GLASS CAUSED CUTS AND ABRASIONS ON MY EXPOSED SKIN. MY SUV WAS PARKED IN MY DRIVEWAY AT THE TIME. THE SECURITY CAMERAS AT MY HOME TAPED THE INCIDENT AS IT OCCURRED.

Mileage: 101,000

20150602CrashAIR BAGS

I AND MY PASSENGER WERE IN AN ACCIDENT ABOUT A YEAR AGO, A VERY HARD FRONT END IMPACT, AND NONE OF THE AIR BAGS DEPLOYED. WE WERE BOTH TRANSPORTED TO THE ER BY AMBULANCE, I HIT THE STEERING WHEEL HARD SO HARD THAT IT BENT INWARDS AND BROKE MY NOSE ALSO HAD A CONCUSSION. HE WAS IN THE FRONT PASSENGER SEAT AND HIT THE FRONT DASH, WHERE THE AIR BAG SHOULD HAVE DEPLOYED, HE BROKE HIS FRONT TEETH AND ALSO HAD A CONCUSSION. I'VE ALSO HAD MANY OF THE SAME ISSUES THAT EVERY OTHER 02 OR 03 ENVOY HAS YET

Mileage: 131,000

20150522FireUNKNOWN OR OTHER

WHILE DRIVING THE CAR ON THE HIGHWAY IT SUDDENLY STARTED TO SMOKE. WE HAD PULLED OVER TO SEE WHAT WAS GOING ON AND ONCE WE GOT OUT OF THE CAR TO SEE THE CAR WAS ALREADY ON FIRE UNDER THE HOOD BY THE PASSENGERS SIDE. THE FLAMES WERE ALREADY COMING OUT OF UNDER THE CAR BY THE FRONT PASSENGERS SIDE TIRE. ONCE WE SAW THE FIRE WE RAN AWAY FROM THE CAR, BUT WE HAVE NO IDEA WHY THE FIRE STARTED IN THE FIRST PLACE SINCE WE HAD DRIVEN IT HOURS BEFORE AND FARTHER THEN WHERE WE WERE WHEN THE FIRE HAD OCCUR

20141218CrashFatalAIR BAGS

MY SON (17) WAS COMING HOME AND CRASHED INTO A LIGHT POLE, WE DON'T KNOW WHAT CAUSED HIM TO CRASH NO ALCOHOL OR DRUGS WERE INVOLVED AND THE AIRBAGS DID NOT DEPLOY...HE WAS TRAPPED IN THE CAR AND DIED FROM BLUNT FORCE TRAUMA TO THE HEAD. *TR

20140807CrashTIRES

TIRE FAILURE/BLOWOUT.. TIRE UNDER 3 YEARS OLD. *TR

Mileage: 220,000

20140717CrashAIR BAGS

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, A TIRE WAS ON THE ROAD AND THE CONTACT SWERVED TO THE LEFT TO AVOID THE OBJECT HOWEVER, THE POWER STEERING ASSIST FAILED AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND FLIPPED APPROXIMATELY TEN TIMES AND CRASHED INTO A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TAKEN TO A HOSPITAL WHERE THERE WERE INJURIES REPORTED. A POLICE REPORT WAS FILED. THE VEHICL

Mileage: 65,000

20140717CrashSTEERING

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, A TIRE WAS ON THE ROAD AND THE CONTACT SWERVED TO THE LEFT TO AVOID THE OBJECT HOWEVER, THE POWER STEERING ASSIST FAILED AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND FLIPPED APPROXIMATELY TEN TIMES AND CRASHED INTO A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TAKEN TO A HOSPITAL WHERE THERE WERE INJURIES REPORTED. A POLICE REPORT WAS FILED. THE VEHICL

Mileage: 65,000

20140717CrashSERVICE BRAKES

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, A TIRE WAS ON THE ROAD AND THE CONTACT SWERVED TO THE LEFT TO AVOID THE OBJECT HOWEVER, THE POWER STEERING ASSIST FAILED AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND FLIPPED APPROXIMATELY TEN TIMES AND CRASHED INTO A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TAKEN TO A HOSPITAL WHERE THERE WERE INJURIES REPORTED. A POLICE REPORT WAS FILED. THE VEHICL

Mileage: 65,000

20140717CrashELECTRICAL SYSTEM:IGNITION

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, A TIRE WAS ON THE ROAD AND THE CONTACT SWERVED TO THE LEFT TO AVOID THE OBJECT HOWEVER, THE POWER STEERING ASSIST FAILED AND THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND FLIPPED APPROXIMATELY TEN TIMES AND CRASHED INTO A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TAKEN TO A HOSPITAL WHERE THERE WERE INJURIES REPORTED. A POLICE REPORT WAS FILED. THE VEHICL

Mileage: 65,000

20140618FireELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT AFTER SHUTTING DOWN THE ENGINE, A FIRE STARTED NEAR THE FUSE BOX. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 142,000.

Mileage: 142,000

20111219FireENGINE AND ENGINE COOLING

TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING APPROXIMATELY 45 MPH, SMOKE AND FLAMES EMITTED FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITH ASSISTANCE, THE FLAMES WERE EXTINGUISHED. THERE WAS NO PERSONAL INJURY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO ADVISED THAT THE FAILURE WAS CONTRIBUTED TO THE WIRING HARNESS BEING POSITIONED TOO CLOSE TO THE EXHAUST MANIFOLD. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PR

Mileage: 137,000

20111128CrashAIR BAGS

CAR HAD A HEAD ON COLLISION WITH ANOTHER CAR THAT JUMP FROM THE OPPOSITE TRAFFIC. BOTH CARS WERE TOTALED BECAUSE OF THIS ACCIDENT, BUT MY AIRBAGS DID NOT DEPLOY AT THE TIME OF THE ACCIDENT. *KB

Mileage: 106,000

20110214FireENGINE AND ENGINE COOLING

TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT HE NOTICED A BURNT ODOR IN THE ENGINE AREA. WHEN HE INSPECTED, HE FOUND AN OIL LEAK AT THE HEAD GASKET BECAUSE IT WAS MADE OF ALUMINUM. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 56,680.

Mileage: 55,000