2014 FORD FLEX

321 complaints filed with NHTSA.

321
Complaints
17
Crashes
3
Fires
16
Injuries
0
Deaths

NHTSA Safety Rating

Not Rated/5
Overall
Not Rated/5
Front Crash
Not Rated/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
STEERING63
ELECTRICAL SYSTEM54
FUEL/PROPULSION SYSTEM45
SUSPENSION25
UNKNOWN OR OTHER23
ENGINE22
POWER TRAIN10
STRUCTURE:BODY9
SEAT BELTS8
SERVICE BRAKES5
VISIBILITY/WIPER5
AIR BAGS4
ELECTRONIC STABILITY CONTROL (ESC)4
STRUCTURE:BODY:DOOR3
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM3

Recalls (4)

16V62100025/08/2016

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causin

20V07200010/02/2020

SUSPENSION:REAR

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

14V71000007/11/2014

SEATS

Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification S

14V39300002/07/2014

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehi

Recent Complaints

20260124FireELECTRICAL SYSTEM

After reporting to work on [XXX], I discovered that the front of my vehicle was on fire. Emergency services were immediately contacted, and employees on site attempted to contain the fire using fire extinguishers. The fire department arrived shortly thereafter and successfully extinguished the fire. Despite these efforts, the vehicle was ultimately deemed a total loss. Later that day, my sister advised me to review footage from our Ring camera from that morning. The video shows visible sparks c

20260124FireENGINE

After reporting to work on [XXX], I discovered that the front of my vehicle was on fire. Emergency services were immediately contacted, and employees on site attempted to contain the fire using fire extinguishers. The fire department arrived shortly thereafter and successfully extinguished the fire. Despite these efforts, the vehicle was ultimately deemed a total loss. Later that day, my sister advised me to review footage from our Ring camera from that morning. The video shows visible sparks c

20250106CrashUNKNOWN OR OTHER

The backup camera experiences intermittent error messages, doesn’t turn on, and 90% of the time the image is reversed like in a mirror

20240306CrashSUSPENSION:FRONT:CONTROL ARM

The contact owns a 2014 Ford Flex. The contact stated that while her wife was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly after the steering wheel jerked in the right direction. As a result, the driver lost control of the vehicle and collided with a dividing wall on the side of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The air bags did not deploy. No warning lights

Mileage: 138,000

20240306CrashFUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

The contact owns a 2014 Ford Flex. The contact stated that while her wife was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly after the steering wheel jerked in the right direction. As a result, the driver lost control of the vehicle and collided with a dividing wall on the side of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The air bags did not deploy. No warning lights

Mileage: 138,000

20211027CrashAIR BAGS

The contact owns a 2014 Ford Flex. The contact stated while driving approximately 45 MPH when the contact heard a noise coming from the vehicle and shortly after lost control of the vehicle resulting in the contact hitting a parked vehicle with no air bags deploying. There were 3 injured, the son and daughter sustained bruising over arms and legs. The mother sought medical treatment and sustained injuries to the back. A police report was taken and the vehicle was towed to a tow lot then towed to

Mileage: 116,598

20211027CrashSUSPENSION

The contact owns a 2014 Ford Flex. The contact stated while driving approximately 45 MPH when the contact heard a noise coming from the vehicle and shortly after lost control of the vehicle resulting in the contact hitting a parked vehicle with no air bags deploying. There were 3 injured, the son and daughter sustained bruising over arms and legs. The mother sought medical treatment and sustained injuries to the back. A police report was taken and the vehicle was towed to a tow lot then towed to

Mileage: 116,598

20210712CrashELECTRICAL SYSTEM

My car thinks passenger door is constantly open. And my car alarm goes off sporadically all hours of day and night. Rain sleet or snow even hot weather.

20200706CrashAIR BAGS

I WAS IN A COLLISION IN MY FORD FLEX ON JUNE 29, 2020. AT THE TIME, A CAR TURNED IN FRONT OF ME ON THE HIGHWAY CAUSING ME TO TBONE THE OTHER VEHICLE AT APPROXIMATELY 45MPH. NONE OF THE AIR BAGS IN MY FORD FLEX DEPLOYED.

Mileage: 96,000

20191126CrashSUSPENSION

TL* THE CONTACT OWNED A 2014 FORD FLEX. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL POPPING NOISE AND THE REAR OF THE VEHICLE DROPPED WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO ANOTHER VEHICLE. ALL THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO A LOT. AN INSURANCE ADJUSTER CAME TO THE SENE AND DECLARED THE VEHICLE TOTALED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT REFER

Mileage: 122,393

20181207FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT HAD TO ENGAGE THE STEERING WHEEL WITH FORCE, WHICH CAUSED AN INJURY TO THE RIGHT SHOULDER. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. ALSO, THE FUEL PUMP FAILED OVER SIX MONTHS AGO. THE PERSONAL MECHANIC REPLACED THE FUEL PUMP CONTROL MODULE. AN UNKNOWN FORD DEALER WAS C

Mileage: 86,000

20181207STEERING

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT HAD TO ENGAGE THE STEERING WHEEL WITH FORCE, WHICH CAUSED AN INJURY TO THE RIGHT SHOULDER. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED. ALSO, THE FUEL PUMP FAILED OVER SIX MONTHS AGO. THE PERSONAL MECHANIC REPLACED THE FUEL PUMP CONTROL MODULE. AN UNKNOWN FORD DEALER WAS C

Mileage: 86,000

20181119ELECTRICAL SYSTEM

WHILE DRIVING POWER STEERING FAILED AND CAN'T STEER TO HARD ALSO AIR CONDITIONER BLOWER STOPPED WORKING AT THE SAME TIME

Mileage: 80,000

20181119STEERING

WHILE DRIVING POWER STEERING FAILED AND CAN'T STEER TO HARD ALSO AIR CONDITIONER BLOWER STOPPED WORKING AT THE SAME TIME

Mileage: 80,000

20180914CrashSERVICE BRAKES

TWICE NOW THE TRANSMISSION AND BRAKES HAVE FAILED GOING DOWN OUR DRIVEWAY. WHEN OUR FLEX HAS BEEN GOING DOWN OUR DRIVEWAY AND THE CAR IS IN DRIVE, THE TRANSMISSION MAKES A GRINDING SOUND AND THE BRAKES DO NOT RESPOND AT ALL. ONCE ABOUT A MONTH AGO WE WERE ABLE TO STOP THE CAR USING THE EMERGENCY BRAKE TO STOP THE BEHICLE BEFORE IT ENTERED THE STREET. TODAY THE EMERGENCY BRAKE WAS NOT USED BY A YOUNGER DRIVER AND THE CAR ENTERED THE STREET AT FULL SPEED GOING OVER A CURB AND HITTING A MAILBOX A

Mileage: 125,000

20180914CrashPOWER TRAIN

TWICE NOW THE TRANSMISSION AND BRAKES HAVE FAILED GOING DOWN OUR DRIVEWAY. WHEN OUR FLEX HAS BEEN GOING DOWN OUR DRIVEWAY AND THE CAR IS IN DRIVE, THE TRANSMISSION MAKES A GRINDING SOUND AND THE BRAKES DO NOT RESPOND AT ALL. ONCE ABOUT A MONTH AGO WE WERE ABLE TO STOP THE CAR USING THE EMERGENCY BRAKE TO STOP THE BEHICLE BEFORE IT ENTERED THE STREET. TODAY THE EMERGENCY BRAKE WAS NOT USED BY A YOUNGER DRIVER AND THE CAR ENTERED THE STREET AT FULL SPEED GOING OVER A CURB AND HITTING A MAILBOX A

Mileage: 125,000

20171021CrashAIR BAGS

TAKATA RECALL - MY WIFE WAS TRAVELING ON HWY 70 IN TEXAS TOWARDS VERNON. SHE WAS TRAVELING APPROXIMATELY 73MPH AND STRUCK A DEER. WHEN SHE STRUCK THE DEER THE THE AIRBAGS (BOTH FRONT AIRBAGS) DIDN'T DEPLOY AND THE SEATBELTS DID NOT LOCK AS DESIGNED. BASED ON MY RESEARCH OF YOUR SITE AND THE NHTSA GUIDELINES ON THE DEPLOYMENT OF AIRBAGS...I BELIEVE THERE IS A PROBLEM. ANYTHING BEING STRUCK AT THAT SPEED, SHOULD'VE DEPLOYED THE AIRBAGS AND MY WIFE'S APPLICATION OF THE BRAKES AT THAT SPEED SHOULD H

Mileage: 46,000

20171021CrashSEAT BELTS

TAKATA RECALL - MY WIFE WAS TRAVELING ON HWY 70 IN TEXAS TOWARDS VERNON. SHE WAS TRAVELING APPROXIMATELY 73MPH AND STRUCK A DEER. WHEN SHE STRUCK THE DEER THE THE AIRBAGS (BOTH FRONT AIRBAGS) DIDN'T DEPLOY AND THE SEATBELTS DID NOT LOCK AS DESIGNED. BASED ON MY RESEARCH OF YOUR SITE AND THE NHTSA GUIDELINES ON THE DEPLOYMENT OF AIRBAGS...I BELIEVE THERE IS A PROBLEM. ANYTHING BEING STRUCK AT THAT SPEED, SHOULD'VE DEPLOYED THE AIRBAGS AND MY WIFE'S APPLICATION OF THE BRAKES AT THAT SPEED SHOULD H

Mileage: 46,000

20171017ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING THE VEHICLE, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE CABIN. THE CONTACT STATED THAT THE EXHAUST CAUSED THE CONTACT TO BE HOSPITALIZED ON THREE OCCASIONS. THERE WAS NO CRASH INVOLVED. THE CONTACT STATED THAT SUBSEQUENT BLOOD TESTS SHOWED TRACES OF CARBON MONOXIDE IN THE BLOOD. ADDITIONALLY, THE CONTACT STATED THAT SHE CONSTANTLY EXPERIENCED SEVERE HEADACHES AFTER DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO GOSCH FORD (150 CARRIAGE CIR, HEME

Mileage: 60

20170918SEATS

WHEN THE LEVER THAT ALLOWS THE BACK SEATS TO COME DOWN IS PULLED, THE SEATS COME DOWN EXTREMELY QUICKLY, DANGEROUSLY FAST. THEY APPEAR TO BE ON A SPRING ACTION. ONE OF MY SONS PULLED ON THE LEVER AND MY OTHER SON'S HEAD WAS HIT BY THE SEAT, AND HE SUFFERED A CONCUSSION! I DON'T UNDERSTAND WHY IT WAS BUILT THAT WAY!!

Mileage: 14,800