2012 FORD FLEX

89 complaints filed with NHTSA.

89
Complaints
5
Crashes
2
Fires
6
Injuries
0
Deaths

NHTSA Safety Rating

Not Rated/5
Overall
Not Rated/5
Front Crash
Not Rated/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
STEERING23
ENGINE11
ELECTRICAL SYSTEM10
SERVICE BRAKES8
UNKNOWN OR OTHER5
FUEL/PROPULSION SYSTEM5
POWER TRAIN4
STRUCTURE:BODY3
VEHICLE SPEED CONTROL3
AIR BAGS3
SUSPENSION3
FUEL SYSTEM, GASOLINE2
ELECTRONIC STABILITY CONTROL (ESC)2
WHEELS2
STRUCTURE1

Recalls (2)

16V24700026/04/2016

AIR BAGS:FRONTAL

Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high spe

15V34000002/06/2015

STEERING:ELECTRIC POWER ASSIST SYSTEM

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford

Recent Complaints

20220711CrashSTEERING

I went to my local dealership on request of the campaign recall for my associated vin The vehicle has a EPAS STEERING EFFORTS Details Description EPAS STEERING EFFORTS Campaign# 15N01 I was driving and lost control because the power steering went out brought it to my local Ford grieco fort Lauderdale and they diagnosed it as a bad power steering rack pinion which was included in the vin report recall however they stated it's 5 months over expiration which it should of never expired since it's a

20180102CrashAIR BAGS

TL* THE CONTACT OWNED A 2012 FORD FLEX. WHILE DRIVING 1 MPH, THE VEHICLE ACCELERATED BACKWARDS RAPIDLY AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE KNEES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO RICHMOND FORD LINCOLN (4600 W BROAD ST, RICHMOND, VA 23230) WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAG

Mileage: 40,000

20180102CrashVEHICLE SPEED CONTROL

TL* THE CONTACT OWNED A 2012 FORD FLEX. WHILE DRIVING 1 MPH, THE VEHICLE ACCELERATED BACKWARDS RAPIDLY AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE KNEES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO RICHMOND FORD LINCOLN (4600 W BROAD ST, RICHMOND, VA 23230) WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAG

Mileage: 40,000

20171201FireELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2012 FORD FLEX. WHILE THE VEHICLE WAS PARKED IN THE ENCLOSED GARAGE ATTACHED TO HIS HOME, A BURNING ELECTRICAL ODOR WAS NOTICED. THE CONTACT WENT TO THE GARAGE AND NOTICED FLAMES SURROUNDING THE FRONT OF THE VEHICLE. THE CONTACT OPENED THE HOOD AND FLAMES WERE VISIBLE BETWEEN THE REAR OF THE ENGINE AND WINDSHIELD. THE CONTACT EXTINGUISHED THE FIRE. THE FIRE AND POLICE DEPARTMENTS WERE NOT NOTIFIED. NO INJURIES WERE SUSTAINED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND

Mileage: 110,000

20171201FireENGINE

TL* THE CONTACT OWNS A 2012 FORD FLEX. WHILE THE VEHICLE WAS PARKED IN THE ENCLOSED GARAGE ATTACHED TO HIS HOME, A BURNING ELECTRICAL ODOR WAS NOTICED. THE CONTACT WENT TO THE GARAGE AND NOTICED FLAMES SURROUNDING THE FRONT OF THE VEHICLE. THE CONTACT OPENED THE HOOD AND FLAMES WERE VISIBLE BETWEEN THE REAR OF THE ENGINE AND WINDSHIELD. THE CONTACT EXTINGUISHED THE FIRE. THE FIRE AND POLICE DEPARTMENTS WERE NOT NOTIFIED. NO INJURIES WERE SUSTAINED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND

Mileage: 110,000

20170911CrashSTEERING

POWER STEERING ASSIST FAILS; DRIVING AND THE POWER STEERING STOPS WORKING, SOMETIMES UNEXPECTEDLY. VERY DANGEROUS! IT IS SPORADIC--SOMETIMES IT WORKS AND OTHER TIMES IT DOES NOT WORK. USUALLY HAPPENS WHEN STATIONARY, AND TURNING IT ON--POWER STEERING WILL NOT ENGAGE FOR SEVERAL SECONDS. ONCE IT HAPPENED WHEN DRIVING AND I WAS LUCKY TO PULL OVER CAR. TURNED IT OFF AND BACK ON AND IT STARTED WORKING.

Mileage: 50,000

20160906UNKNOWN OR OTHER

WHILE STOPPED AND IN PARK THE VEHICLE STARTED ROLLING, I ATTEMPTED TO JUMP IN THE VEHICLE BUT COULD NOT PULL MYSELF ALL THE WAY IN. I WAS ABLE TO YANK THE KEYS FROM THE IGNITION AND THEN I COULD NO LONGER RUN ALONG SIDE THE VEHICLE AND I FELL ON THE ASPHALT. HOWEVER, THE VEHICLE CONTINUED ROLLING UNTIL IT BECAME HIGH CENTERED ON A LARGE ROCK. FOUR WITNESSES CONFIRMED THAT THE VEHICLE WAS IN PARK AND THE KEYS WERE OUT OF THE IGNITION.

Mileage: 100,000

20150729SERVICE BRAKES

WHILE DRIVING AT HIGHWAY SPEED THERE WAS A SUDDEN METAL ON METAL SOUND. SHORTLY AFTER THIS NOISE STARTED THERE WAS A BURNING SMELL AND THEN VISIBLE SMOKE FROM THE WHEEL. I PULLED OVER TO EVALUATE THE NOISE AND SMOKE. THE RADIANT HEAT FROM THE WHEEL CAUSED THE FIBERGLASS PANEL ON THE SIDE OF THE CAR TO HEAT UP. THIS HEAT CAUSED A 3RD DEGREE BURN TO THE TIP OF A FINGER. THE VEHICLE WENT TO THE DEALERSHIP. THE DEALERSHIP EVALUATED IT AND STATED THE DRIVERS SIDE REAR CALIPER FROZE. THE DAY AFTER TH

Mileage: 22,700

20150729WHEELS

WHILE DRIVING AT HIGHWAY SPEED THERE WAS A SUDDEN METAL ON METAL SOUND. SHORTLY AFTER THIS NOISE STARTED THERE WAS A BURNING SMELL AND THEN VISIBLE SMOKE FROM THE WHEEL. I PULLED OVER TO EVALUATE THE NOISE AND SMOKE. THE RADIANT HEAT FROM THE WHEEL CAUSED THE FIBERGLASS PANEL ON THE SIDE OF THE CAR TO HEAT UP. THIS HEAT CAUSED A 3RD DEGREE BURN TO THE TIP OF A FINGER. THE VEHICLE WENT TO THE DEALERSHIP. THE DEALERSHIP EVALUATED IT AND STATED THE DRIVERS SIDE REAR CALIPER FROZE. THE DAY AFTER TH

Mileage: 22,700

20130123STRUCTURE:BODY

TL* THE CONTACT OWNS A 2012 FORD FLEX. THE CONTACT ENTERED THE FRONT PASSENGER'S SIDE DOOR AND HER LEG WAS SEVERELY PUNCTURED BY A SHARP CORNER ON THE SEAT BRACKET. THE CONTACT SUSTAINED A DEEP LACERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO COVERED THE POINTED CORNER AREA OF THE SEAT BRACKET. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

Mileage: 14,000

20120801CrashSERVICE BRAKES

TL* THE CONTACT OWNS A 2012 FORD FLEX. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED FORWARD. THE CONTACT STATED THAT THE VEHICLE JUMPED A CURB AND CRASHED INTO A POST. THE VEHICLE WAS NOT DESTROYED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A MECHANIC SHOP FOR REPAIR. THE DEALER AND MANUFACTURER WERE NOTIFIED. THE FAILURE MILEAGE WAS 8,000. UPDATED 9/25/12 *CN UPDATED 10/03/2012 *JS

Mileage: 8,000