2004 FORD EXPLORER

1647 complaints filed with NHTSA.

1647
Complaints
69
Crashes
21
Fires
100
Injuries
0
Deaths

Complaints by Component

ComponentCount
POWER TRAIN:AUTOMATIC TRANSMISSION308
STRUCTURE:BODY209
POWER TRAIN108
STRUCTURE80
VISIBILITY59
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS58
VEHICLE SPEED CONTROL55
STRUCTURE:BODY:HATCHBACK/LIFTGATE54
ENGINE AND ENGINE COOLING47
ELECTRICAL SYSTEM46
ENGINE44
UNKNOWN OR OTHER35
STEERING33
WHEELS32
AIR BAGS30

Recalls (4)

06E04900024/05/2006

EXTERIOR LIGHTING

CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO.

06E02600023/03/2006

EXTERIOR LIGHTING

CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE D

07E10400011/12/2007

VISIBILITY:GLASS, SIDE/REAR

CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDER

09E02500011/05/2009

EXTERIOR LIGHTING:HEADLIGHTS

DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES

Recent Complaints

20230719FireFUEL/PROPULSION SYSTEM

Smoke for a good 5 mins under the hood oil leeking

20220831CrashAIR BAGS

The contact's son owned a 2004 Ford Explorer. The contact stated that while her son was driving in the rain at approximately 35 MPH, the vehicle hydroplaned as he rounded a corner. The vehicle slid into a ditch and hit a tree on the passenger side of the vehicle. The air bags did not deploy upon impact. The contact's son and his friend were both transported to the hospital for their injuries. Her son was treated for soreness in various parts of his body and was released the same day. Her son's f

Mileage: 153,000

20200707AIR BAGS

THIS PAST WEEKEND I WAS DRIVING AN 04 FORD EXPLORER WHEN BOTH SIDE AIRBAGS SPONTANEOUSLY DEPLOYED. I WAS NOT IN AN ACCIDENT. I WAS DRIVING DOWN A TWO-LANE ROAD AT LESS THAN 35 MILES PER HOUR WHEN THE AIRBAGS DEPLOYED. I WAS ABLE TO PULL OVER BUT NOT BEFORE SUSTAINING AN INJURY TO MY EAR AND NOT BEFORE THE PASSENGER SUSTAINED AN INJURY TO HER RIGHT ARM. I REPORTED THIS TO FORD, WHICH ADVISED TO CARRY THE VEHICLE TO A DEALERSHIP. TOOK IT TO THE DEALERSHIP, WHERE THE SERVICE MANAGER WAS UNCONC

Mileage: 62,000

20190206UNKNOWN OR OTHER

I WAS GETTING STUFF OUT OF MY BACK SEAT AND MY REAR WINDOW JUST BLEW OUT SHATTERING GLASS ALL OVER .THE BOTTOM PIECE THAT SECURES THE GLASS TO THE DOOR WARPRED ABOUT 6 INCHED ON EACH SIDE EXPLODING THE GLASS

Mileage: 170,000

20190114CrashAIR BAGS

TL* THE CONTACT OWNED A 2004 FORD EXPLORER. WHILE THE CONTACT'S SON WAS DRIVING 40 MPH, HE LOST CONTROL OF THE VEHICLE AND STRUCK A TREE, A LIGHT POST, AND AN ELECTRICAL BOX. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S SON WAS NOT INJURED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED AND WAS DEEMED A TOTAL LOSS BY THE TOW COMPANY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 291,

Mileage: 291,000

20181109CrashVEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE REVERSING, THE CONTACT'S VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO A CHEVROLET COBALT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES, RESULTIN

Mileage: 181,000

20180326CrashAIR BAGS

TAKATA RECALL I HAD AN ACCIDENT ON HWY 701, I WENT OFF THE ROAD AND HIT A CEMENT CULVERT GOING 45MPH AND MY DRIVER SIDE AIRBAG DIDN'T DEPLOY I SUFFERED 2 SPINAL FRACTURES.

Mileage: 200,000

20170719CrashAIR BAGS

2004 FORD EXPLORER TRAVELING 40-45MPH ON A RURAL ROAD. DRIVER LOST CONTROL OF THE VEHICLE AT A "S" CURVE AND HIT AN UTILITY POLE WITH THE FRONT END. THE POLE WAS SNAPPED IN HALF. AIRBAGS DID NOT DEPLOY. DRIVER WAS THE ONLY PERSON IN THE VEHICLE. 35 LB DOG WAS ON THE PASSENGER SEAT. DRIVER WAS WEARING A SEAT BELT. DRIVER HIT HIS CHEST ON THE STEERING WHEEL BRUISING HIS LUNG. DRIVER ALSO HIT HIS HEAD ON THE WINDSHIELD CAUSING A LACERATION (APPROXIMATELY 1.5") DOWN TO HIS SKULL. DRIVER WAS

Mileage: 141,459

20170719CrashENGINE

2004 FORD EXPLORER TRAVELING 40-45MPH ON A RURAL ROAD. DRIVER LOST CONTROL OF THE VEHICLE AT A "S" CURVE AND HIT AN UTILITY POLE WITH THE FRONT END. THE POLE WAS SNAPPED IN HALF. AIRBAGS DID NOT DEPLOY. DRIVER WAS THE ONLY PERSON IN THE VEHICLE. 35 LB DOG WAS ON THE PASSENGER SEAT. DRIVER WAS WEARING A SEAT BELT. DRIVER HIT HIS CHEST ON THE STEERING WHEEL BRUISING HIS LUNG. DRIVER ALSO HIT HIS HEAD ON THE WINDSHIELD CAUSING A LACERATION (APPROXIMATELY 1.5") DOWN TO HIS SKULL. DRIVER WAS

Mileage: 141,459

20170710STRUCTURE:BODY

BOUGHT A 2004 FORD EXPLORER IN MARCH 22, 2017 FROM LBSI AUTOMOTIVE. SEEN A CRACK IN REAR PANEL, DIDN'T THINK MUCH OF IT. ON JULY 9 2017 WENT TO OPEN LIFT GATE AT WALMART AND HINGE BUSTED AND WINDOW SHATTERED ON ME AND MY HUSBAND HIT MY FACE GLASS ALL OVER ME, CUT MY HUSBAND IN FEW PLACES, . LOOKING ONLINE TO REPLACE IT AND SEEN THAT THE CRACK IN REAR PANEL WAS CAUSING PROBLEMS. I HAD A 3 MONTH OLD SON IN BACK SEAT AND THANK GOD IT DIDN'T GET ON HIM. MY OPINION THE DEALER SHOULD HAVE BEEN AWA

Mileage: 105,000

20170627ENGINE

TRANSMISSION SHIFTS HARDER AND SHAKES THE ENTIRE SUV. WHEN I PRESS THE GAS AND GET TO ABOUT 35-40 IT WILL START KNOCKING REALLY BAD AND FEELS LIKE IT'S LOSING POWER. WHEN I STOP THE EXACT SAME THING HAPPENS WITH THE KNOCKING. I WAS GOING 35 AROUND A SLIGHT CURVE ON I-45 FREEWAY BY LITTLE YORK SHEPARD GULF BANK AREA TO BE EXACT AND THE SUV WAS DRIVING FINE. I WAS JUST GETTING ONTO THE FREEWAY AT THIS TIME. HINTS THE REASON I'M NOT GOING SO FACE. WHEN I STARTED PICKING UP SPEED THE TRANSMISSION JE

20170627POWER TRAIN

TRANSMISSION SHIFTS HARDER AND SHAKES THE ENTIRE SUV. WHEN I PRESS THE GAS AND GET TO ABOUT 35-40 IT WILL START KNOCKING REALLY BAD AND FEELS LIKE IT'S LOSING POWER. WHEN I STOP THE EXACT SAME THING HAPPENS WITH THE KNOCKING. I WAS GOING 35 AROUND A SLIGHT CURVE ON I-45 FREEWAY BY LITTLE YORK SHEPARD GULF BANK AREA TO BE EXACT AND THE SUV WAS DRIVING FINE. I WAS JUST GETTING ONTO THE FREEWAY AT THIS TIME. HINTS THE REASON I'M NOT GOING SO FACE. WHEN I STARTED PICKING UP SPEED THE TRANSMISSION JE

20170627SUSPENSION

TRANSMISSION SHIFTS HARDER AND SHAKES THE ENTIRE SUV. WHEN I PRESS THE GAS AND GET TO ABOUT 35-40 IT WILL START KNOCKING REALLY BAD AND FEELS LIKE IT'S LOSING POWER. WHEN I STOP THE EXACT SAME THING HAPPENS WITH THE KNOCKING. I WAS GOING 35 AROUND A SLIGHT CURVE ON I-45 FREEWAY BY LITTLE YORK SHEPARD GULF BANK AREA TO BE EXACT AND THE SUV WAS DRIVING FINE. I WAS JUST GETTING ONTO THE FREEWAY AT THIS TIME. HINTS THE REASON I'M NOT GOING SO FACE. WHEN I STARTED PICKING UP SPEED THE TRANSMISSION JE

20161107CrashSTEERING

TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE LOST POWER STEERING AND BRAKING, WHICH RESULTED IN A CRASH. ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS TREATED FOR SECOND DEGREE BURNS

Mileage: 100,000

20161107CrashSERVICE BRAKES

TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE LOST POWER STEERING AND BRAKING, WHICH RESULTED IN A CRASH. ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS TREATED FOR SECOND DEGREE BURNS

Mileage: 100,000

20161107CrashVEHICLE SPEED CONTROL:CRUISE CONTROL

TL* THE CONTACT OWNS A 2004 FORD EXPLORER. WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE LOST POWER STEERING AND BRAKING, WHICH RESULTED IN A CRASH. ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS TREATED FOR SECOND DEGREE BURNS

Mileage: 100,000

20161011CrashAIR BAGS

SIGNIFICANT FRONT END IMPACT WITH NO AIRBAG DEPLOYMENT. VEHICLE WAS MOVING FORWARD AT THE TIME OF THE ACCIDENT ON A CITY STREET.

Mileage: 85,000

20161011CrashSTRUCTURE:BODY

SIGNIFICANT FRONT END IMPACT WITH NO AIRBAG DEPLOYMENT. VEHICLE WAS MOVING FORWARD AT THE TIME OF THE ACCIDENT ON A CITY STREET.

Mileage: 85,000

20160922CrashAIR BAGS

THE AIRBAG ON THE DRIVERS SIDE DID NOT DEPLOY DURING THE CRASH. THE VEHICLE WAS TRAVELING AT 50 MPH AS INDICATED ON THE SPEEDOMETER. VEHICLE WAS ON THE HIGHWAY AT THE TIME OF IMPACT. THIS FAILURE RESULTED IN MULTIPLE INJURIES TO THE DRIVER.

Mileage: 80,000

20160328CrashAIR BAGS

THE CAR WAS INVOLVED IN AN ACCIDENT ON 3/20/2016 - THE AIR BAGS DID NOT DEPLOY ON IMPACT.

Mileage: 65,000