2015 CADILLAC SRX

531 complaints filed with NHTSA.

531
Complaints
17
Crashes
5
Fires
13
Injuries
0
Deaths

NHTSA Safety Rating

5/5
Overall
4/5
Front Crash
5/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
EXTERIOR LIGHTING269
ELECTRICAL SYSTEM43
UNKNOWN OR OTHER42
EXTERIOR LIGHTING:HEADLIGHTS32
SUSPENSION28
VISIBILITY/WIPER23
POWER TRAIN16
SERVICE BRAKES14
ENGINE8
STEERING7
SEATS6
STRUCTURE:BODY6
AIR BAGS5
VEHICLE SPEED CONTROL4
FUEL/PROPULSION SYSTEM4

Recalls (3)

21V47300024/06/2021

SUSPENSION:REAR

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

14V80400019/12/2014

SEATS

General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may not be properly attached to the seat trac

14V57100019/09/2014

SUSPENSION:REAR

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster

Recent Complaints

20250813CrashENGINE

Elsie Fletcher MD OAG Consumer Protection Division 301 386 6210 Regarding notice received dated 5/7/2025 of case closing 5/28/205: Requesting reopening of [XXX]. Please find attached requested documentation of "Ourisman" brand GM auto repair facilities "Chevrolet of Bowie" and "Chevrolet of Marlow Heights". These new, used, and certified pre-owned car dealerships are providing lock-smithing, auto repair services, advertising check engine light services for GM models unidentified or unavailable

20250813CrashELECTRICAL SYSTEM

Elsie Fletcher MD OAG Consumer Protection Division 301 386 6210 Regarding notice received dated 5/7/2025 of case closing 5/28/205: Requesting reopening of [XXX]. Please find attached requested documentation of "Ourisman" brand GM auto repair facilities "Chevrolet of Bowie" and "Chevrolet of Marlow Heights". These new, used, and certified pre-owned car dealerships are providing lock-smithing, auto repair services, advertising check engine light services for GM models unidentified or unavailable

20250813CrashPOWER TRAIN

Elsie Fletcher MD OAG Consumer Protection Division 301 386 6210 Regarding notice received dated 5/7/2025 of case closing 5/28/205: Requesting reopening of [XXX]. Please find attached requested documentation of "Ourisman" brand GM auto repair facilities "Chevrolet of Bowie" and "Chevrolet of Marlow Heights". These new, used, and certified pre-owned car dealerships are providing lock-smithing, auto repair services, advertising check engine light services for GM models unidentified or unavailable

20250717FireUNKNOWN OR OTHER

My vehicle caught fire while driving it. There was no warning…no engine lights on, no smoking engine. The fire seemed to start behind the dashboard of the passenger side. Less than 5 minutes and the car was completely engulfed in flames. My insurance company said there was too much damage to tell me what caused the fire.

20230318CrashLANE DEPARTURE: BLIND SPOT DETECTION

What component or system failed or malfunctioned, and is it available for inspection upon request? Air bags,crash alerts, rear view cameras,faulty emissions,multiple car part replacement failures, burning wires, low fluids,ac headlight and accessories all failing, fan running, on star error,car engine to hot shutting down, abs traction control errors stabiitrac error among so many others. How was your safety or the safety of others put at risk? 5 accidents, headlights dim Has the problem b

20230318CrashFORWARD COLLISION AVOIDANCE: WARNINGS

What component or system failed or malfunctioned, and is it available for inspection upon request? Air bags,crash alerts, rear view cameras,faulty emissions,multiple car part replacement failures, burning wires, low fluids,ac headlight and accessories all failing, fan running, on star error,car engine to hot shutting down, abs traction control errors stabiitrac error among so many others. How was your safety or the safety of others put at risk? 5 accidents, headlights dim Has the problem b

20230318CrashBACK OVER PREVENTION: WARNINGS

What component or system failed or malfunctioned, and is it available for inspection upon request? Air bags,crash alerts, rear view cameras,faulty emissions,multiple car part replacement failures, burning wires, low fluids,ac headlight and accessories all failing, fan running, on star error,car engine to hot shutting down, abs traction control errors stabiitrac error among so many others. How was your safety or the safety of others put at risk? 5 accidents, headlights dim Has the problem b

20230221CrashAIR BAGS

I bought this as a certified used vehicle. On 1/21/2023 I had a wreck and based on my vehicle, injuries, and photos I strongly believe the airbags should have deployed. I specifically bought this vehicle due to the safety and airbag components. I am reporting this incident because I would not want anyone to be injured or any children in the event that this is something that needs to be looked into. I appreciate your website and how it breaks down the safety of vehicles and for this reason I feel

20220915CrashAIR BAGS

I was in an accident on 8/19/22. I was completely stopped when struck head on by a Ram Truck with a Ranch-hand bumper. The hit totaled my car, bending the frame and pushing the left front of the vehicle up against the firewall and driving my vehicle sideways. However, the airbag did not deploy. The car is now in possession of Texas Farm Bureau Insurance. My head struck the driver's-side window, and I suffered a head injury, whiplash which resulted in a concussion, and neck and back injuries

20220418CrashEXTERIOR LIGHTING

There have been ongoing complaints about the headlights on this car. I avoid driving my car at night due to the fact that visibility is compromised. I had a SERIOUS near miss while driving at night. I was driving on a residential street and did not see a bicyclist going the same direction. The bicyclist veered slightly into my lane and I literally DID NOT see them. Causing me to clip their rear tire causing them to loose control and hit a curb. This is SERIOUS! The police said the headlig

20201231ELECTRICAL SYSTEM

REAR LIFT GATE IS AUTOMATICALLY CLOSING, AND DOESN'T STAY OPEN. I'VE BEEN INJURED BY THIS & HAVE PICTURES OF MY BRUISES. I WASN'T ABLE TO STOP THE LIFT GATE FROM CLOSING & WAS PINNED IN MY TRUNK. THIS IS VERY DANGEROUS! I'VE READ ABOUT SIMILAR SITUATIONS ON LINE. I'M VERY SURPRISED THERE ISN'T A RECALL ABOUT THIS.

Mileage: 68,000

20201231UNKNOWN OR OTHER

REAR LIFT GATE IS AUTOMATICALLY CLOSING, AND DOESN'T STAY OPEN. I'VE BEEN INJURED BY THIS & HAVE PICTURES OF MY BRUISES. I WASN'T ABLE TO STOP THE LIFT GATE FROM CLOSING & WAS PINNED IN MY TRUNK. THIS IS VERY DANGEROUS! I'VE READ ABOUT SIMILAR SITUATIONS ON LINE. I'M VERY SURPRISED THERE ISN'T A RECALL ABOUT THIS.

Mileage: 68,000

20201006CrashSUSPENSION

WHILE TRAVELING ON 295 S IN RI .. I FELT WHAT I THOUGHT WAS A BLOW-OUT OF MY RIGHT REAR TIRE. I LOST CONTROL OF THE VEHICLE SWAYING ALL OVER THE ROAD LOSING CONTROL OF THE VEHICLE. LUCKLY I WENT OFF THE ROAD ONTO THE GRASSY AREA BUT WAS HEADING TOWARD TREES, I MANAGED TO TURN SLIGHTLY TO ONLY SIDE SWIPE ALL THE TREES BEFORE COMING TO A STOP. ALL THE AIR BAGS SIDE CURTAINS DEPLOYED. WHEN FIRST RESPONDERS ARRIVED ON THE SCENE LET GOT ME OUT OF THE CAR. EXPLAINING ABOUT THE BLOW-OUT THEY EXAMINED T

Mileage: 64,000

20200824STRUCTURE:BODY

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER THE REAR HATCH DOOR ELECTRONICALLY OPENED, THE WIFE REACHED INSIDE THE TAILGATE AREA TO PUT GROCERY BAGS INSIDE WHEN THE REAR HATCH DOOR ERRONEOUSLY RELEASED AND CAME DOWN STRIKING THE WIFE IN THE HEAD. DURING THE INCIDENT, THE WIFE SUSTAINED A MINOR HEAD INJURY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER ED MARTIN CADILLAC LOCATED AT 5400 S SCATTERFIELD RD, ANDERSON, IN 46013 WAS NOTIFIED OF THE FAILURE.

Mileage: 57,000

20200113FireSEATS

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER TURNING ON THE VEHICLE AND WAITING A MOMENT TO DRIVE, THERE WAS SMOKE AND NOTICED THAT THERE WERE FLAMES COMING FROM HER FRONT DRIVERS SEAT WHICH WAS WHEN SHE JUMPED FROM HER SEAT AS HER PANTS CAUGHT FIRE. THE CONTACT SUSTAINED BURNS TO HER GLUTES. THERE WAS NO MEDICAL ATTENTION SOUGHT. THE CONTACT STATED THE VEHICLE WAS TOWED TO A DEALER (MICHAEL CADILLAC LOCATED AT 5787 N BLACKSTONE AVE, FRESNO, CA 93710 (559) 431-6008) WH

Mileage: 61,000

20191110EXTERIOR LIGHTING

WHILE DRIVING ON I-95 AT NIGHT, WITH ONCOMING TRAFFIC, LEGALLY FORBIDDING THE USE OF HI-BEAMS, A DEER, I BELIEVE, SUDDENLY CROSSED THE ROAD, 50-75 FEET IN FRONT OF MY VEHICLE. THE LOW BEAMS ON THE VEHICLE ARE SO POOR I WAS UNABLE TO SEE THE DEER UNTIL IT WAS DIRECTLY IN FRONT OF THE VEHICLE. I HAD TO SLAM ON THE BRAKES AND VIOLENTLY SWERVE TO THE RIGHT, LEAVING THE ROAD SURFACE IN A SIDEWAYS SLIDE, CROSSING THE SHOULDER AND FINALLY STOPPING ON THE GRASS, HEADING DOWN HILL, ONLY INCHES FROM A POS

Mileage: 99,000

20191015CrashSTEERING

I'M WRITING TO YOU ABOUT AN INCIDENT THAT TOOK PLACE ON MAY 18, 2019. MY HUSBAND AND I WERE TRAVELING HOME IN OUR CADILLAC SRX AT ABOUT 6:00 PM OUR CAR SUDDENLY SPUN OUT OF CONTROL AS WE HEARD A BANG, THROWING US ACROSS THREE LANES LISTENING TO CARS SCREECHING ALL AROUND US ON THE NJ TURNPIKE, WE THEN HIT INTO THE SIDE OF A TRACTOR TRAILER, PUSHING US BACK AGAIN ACROSS THE THREE LANES UNTIL WE FINALLY STOPPED IN THE FAR LEFT LANE. OUR INSURANCE COMPANY HAS COME TO THE CONCLUSION THAT THIS WAS

Mileage: 27,000

20191015CrashSUSPENSION

I'M WRITING TO YOU ABOUT AN INCIDENT THAT TOOK PLACE ON MAY 18, 2019. MY HUSBAND AND I WERE TRAVELING HOME IN OUR CADILLAC SRX AT ABOUT 6:00 PM OUR CAR SUDDENLY SPUN OUT OF CONTROL AS WE HEARD A BANG, THROWING US ACROSS THREE LANES LISTENING TO CARS SCREECHING ALL AROUND US ON THE NJ TURNPIKE, WE THEN HIT INTO THE SIDE OF A TRACTOR TRAILER, PUSHING US BACK AGAIN ACROSS THE THREE LANES UNTIL WE FINALLY STOPPED IN THE FAR LEFT LANE. OUR INSURANCE COMPANY HAS COME TO THE CONCLUSION THAT THIS WAS

Mileage: 27,000

20190904CrashSERVICE BRAKES

BREAKING SYSTEM SEEMS DELAYED, APPLYING FOOT ON THE PEDAL TO BREAK TAKES MORE PRESSURE THEN USUAL. ALSO WHEELS ARE CONSTANTLY SQUEAKING. FOR OVER A YEAR I'VE BROUGHT THIS ATTENTION TO THE DEALERSHIPS MECHANIC WHERE I PURCHASED THE VEHICLE AND THEIR ONLY IMPLY IS THAT THE BREAKS ARE CERAMIC AND WILL DO THIS REGARDLESS. THIS DOES NOT SEEM SAFE. EVERY TIME I USE MY BREAKS I HAVE TO ADJUST THE TIMING AND PAY CLOSER ATTENTION TO DRIVING WHEN USING THE BREAK SYSTEM. THE VEHICLES BREAK SYSTEM DOES NO

Mileage: 6,600

20190427CrashEXTERIOR LIGHTING

THE LOW-BEAM HEADLIGHTS ARE VERY DIM. I ASKED THE DEALERSHIP'S SERVICE DEPARTMENT ABOUT IT AND WAS TOLD THAT GM WAS AWARE OF THE FAULTY PART (HEADLIGHT ASSEMBLIES WITH POOR QUALITY SEALS) AND WOULD REIMBURSE ME UP TO $1600 FOR REPLACING THEM WITH THE SAME FAULTY PART. I RECEIVED A LETTER FROM CADILLAC THAT OFFERED THE REIMBURSEMENT IN EXCHANGE FOR WAIVING ANY FUTURE FIX FOR THE PROBLEM. ON MARCH 30, 2019 WHILE DRIVING ON A HIGHWAY WITH A CURB, I HIT A PIECE OF WOOD THAT I COULDN'T SEE BECA

Mileage: 90,200